A.05.70 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2011, 5900-1735)

Glossary
Advanced
Configuration
The Advanced Configuration Collector component is made available on the Central Management
Server for your convenience. It should be distributed to endpoint server systems that require this
Collector (ACC) for
HP-UX
client to enable configuration collection in order for HP to provide proactive services. The
distribution can be accomplished using the facility in HP SIM or your own software distribution
application.
Advanced
Configuration
The Advanced Configuration Collector installed on your endpoint server system is controlled by
a set of commands and rules that reside on the CMS. This gives you the advantage of minimizing
Collector the frequency of the extra effort required to update a distributed Advanced Configuration Collector.
Yet, it still allows you to benefit from the latest features and enhancements when made available.Commands and
Rules
Event Log
Monitoring
Collector
This client provides error condition detection of the event log of the monitored endpoint system
and communicates these events to WEBES remotely for analysis. It is made available on the
Central Management Server for your convenience, but should be distributed to the endpoint server
system. There are different packages available dependent on operating system.
NOTE: It is a required component to monitor devices which utilize event logs for fault monitoring
and reporting.
Remote Support
Client
It allows two-way ('phone-home') secure communication with HP and updates hardware incidents
with the case ID and its status. Additionally, it enables configuration information to be sent to HP
for further analysis to deliver proactive services. This client is also needed to activate the contract,
HP Care Pack and warranty entitlement feature of HP SIM.
Remote Support
Common
Components (MC3)
Allows all remote support components on the Central Management Server (CMS) to share common
information (e.g. contact, name and telephone information.
Remote Support
Configuration
Collector
This component schedules and consolidates configuration information collections from all systems
that are entitled for proactive services. This may be a collection directly from a system or via the
Advanced Configuration Collector that resides on the endpoint system itself. The Remote Support
Configuration Collector is updated regularly to extend support for new products when made
available.
Remote Support
Configuration
Collector Extension
This component is designed to extend the capabilities of the Remote Support Configuration
Collector when SAN support is required.
Remote Support
Eligible Systems
List
This component identifies the devices that are eligible for remote support services including remote
‘phone-home’ monitoring. This list is updated on a regular basis to add new device support to
this service automatically.
Remote Support
Software Manager
This component, under your control, allows you to initially and securely download and subsequently
update all of the Insight Remote Support components to your Central Management Server. This
allows you to take advantage of new enhancements and updates as they become available. It
also allows you to apply different software management policies for each of the different
components if required.
Web Based
Enterprise Services
(WEBES)
Designed to perform real-time service event analysis through product specific rule sets. These rule
sets are updated regularly as improvements become available. We recommend that you take
advantage of these improvements by configuring the Remote Support Software Manager to
automatically update these commands and rules sets and application updates that includes new
product support. It is recommended that you install the latest version of WEBES to ensure largest
product coverage and benefit from the latest analysis engine features.
NOTE: Only one instance of WEBES per CMS is required for Enterprise wide monitoring regardless
of the product to be monitored.
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