A.05.70 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2011, 5900-1735)

Table of Contents
About This Document...................................................................................11
1 Publishing History..............................................................................................................................11
2 Document Organization......................................................................................................................11
3 Related Documents.............................................................................................................................11
1 Executive Overview...................................................................................13
2 HP Insight Remote Support Advanced.........................................................15
2.1 List of Components...........................................................................................................................15
2.2 Architectural Overview.....................................................................................................................16
2.3 General Security Measures...............................................................................................................16
2.3.1 Application Security.................................................................................................................17
2.3.2 Outbound Security..................................................................................................................17
2.3.3 Inbound Security.....................................................................................................................17
2.3.4 Data Security..........................................................................................................................17
2.4 Data Collection and Privacy..............................................................................................................17
2.4.1 Data Sent to HP.......................................................................................................................18
2.4.2 HP Data Storage and Retention Policy........................................................................................18
2.4.3 Data Privacy...........................................................................................................................19
2.5 Communication Protocols.................................................................................................................19
2.5.1 Secured Communication...........................................................................................................19
2.5.2 Unsecured Communication.......................................................................................................20
2.6 Central Management Server Deployment............................................................................................22
2.7 Remote Support Software Manager (RSSWM).....................................................................................23
2.7.1 Installation and Setup...............................................................................................................23
2.7.2 Data Collection and Storage.....................................................................................................23
2.7.3 Installation Package Security.....................................................................................................23
2.7.4 User Interface..........................................................................................................................23
2.7.5 HP Transport Security...............................................................................................................23
2.8 Remote Support Client.....................................................................................................................24
2.8.1 Installation and Setup...............................................................................................................24
2.8.2 Data Collection and Storage....................................................................................................24
2.8.3 User Interface - Integration with HP SIM......................................................................................24
2.8.4 HP Transport Security...............................................................................................................25
2.8.5 Communication with HP Data Center.........................................................................................25
2.9 Redundant HP Data Centers.............................................................................................................25
2.9.1 Global Server Load Balancing (GSLB).........................................................................................26
2.9.2 Firewall/Port Requirements for RSC and RSSWM.........................................................................26
2.9.3 How Do I Know That I Am Connecting to HP?.............................................................................26
2.9.4 How Do I Verify Connectivity to Each Data Center?......................................................................26
2.9.4.1 Remote Support data center..............................................................................................26
2.9.4.2 Remote Support Software Management data center.............................................................27
2.10 Levels of Data Collection.................................................................................................................27
2.11 Remote Device Monitoring...............................................................................................................28
2.11.1 Installation and Setup...............................................................................................................28
2.11.2 Remote Device Monitoring Components.....................................................................................28
2.11.3 Data Collection.......................................................................................................................31
2.12 Proactive Services...........................................................................................................................32
2.12.1 System Architecture.................................................................................................................32
2.12.2 Proactive Configuration Collection Components Installed on the CMS............................................33
2.12.3 Proactive Configuration Collection Components Installed on Managed Systems..............................33
2.12.4 Security Credentials................................................................................................................33
2.13 Browser security.............................................................................................................................34
Table of Contents 3