A.05.70 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2011, 5900-1735)

NOTE: Only one instance of WEBES per CMS is required for enterprise-wide monitoring regardless
of the product to be monitored.
• WEBES Director
The Director is a required WEBES process (or set of processes) that runs continuously. The Director
manages a system - either a standalone system or a node in a cluster - on behalf of WEBES, and
executes functionality added to it by individual WEBES tools.
• WEBES Common Components (WCC)
The WEBES Common Components (WCC) is the set of core service tool functionality providing a
common:
• Analysis engine
• Information repository
• Data interface to the repository
• Distributed messaging service for inter-process communication between tool services on
heterogeneous platforms
• Set of notification mechanisms
The included tools of WEBES (SEA and CCAT) use the WCC to minimize the tool-specific
functionality and the differences between the tools.
• System Event Analyzer (SEA)
SEA is a fault analysis utility designed to provide analysis for single error/fault events, as well as
multiple event correlation and complex analysis. In addition to the traditional binary error log,
SEA provides system analysis capabilities that use other error/fault data sources.
SEA provides background automatic analysis by monitoring the active binary error sources and
processing events as they occur. The events are checked against the analysis rules. If one or more
of the events meets the conditions specified in the analysis rules, the analysis engine uses the
relevant event data to create a problem report containing a description of the problem and the
recommended corrective action. Once the problem report is created, it is distributed in accordance
with the customer’s notification preferences. SEA does not offer the end user the ability to view or
modify the analysis rules as to when it will create a problem report. The analysis rules or a list of
callouts are not available to the end-user as they are considered to be the intellectual property of
HP.
• Event Log Monitoring Collector (ELMC)
The Event Log Monitoring Collector (ELMC), formerly known as WCCProxy, is included with WEBES
in some cases and downloaded separately in others. The platform-specific functionality to interface with
the operating system and with certain other service tools is contained in the ELMC. It provides error
condition detection on the managed endpoint system on which it is installed. It communicates these
events to WEBES, which can be running either on the same system as the ELMC system or another
system on the same TCP/IP network. Different ELMC packages exist for the same ELMC version,
depending on the operating system and hardware platform.
• Insight Management Agents
Insight Management Agents are available as part of the ProLiant Support Pack and are required to
capture hardware events and to send them to WEBES. WEBES sends qualified incidents to the Remote
Support Client, which in turn submits the incidents to HP for reactive support.
• HP Remote Support XP Application Integration Module (XP AIM)
XP AIM is an optional software component that is installed on the CMS to enable monitoring of HP
P9000/XP Disk Arrays. This component integrates with Insight Remote Support Advanced and facilitates
2.11 Remote Device Monitoring 29