A.05.70 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2011, 5900-1735)

• Event Log Monitoring Collector (ELMC)
• Remote Support Configuration Collector (RSCC)
• Remote Support Configuration Collector Extension (RSCCE)
• Advanced Configuration Collector Commands and Rules
• Unreachable Device Notification (UDN)
• Remote Support Network Component (RSNC)
• Multivendor and Application Adapter (MVAA)
NOTE: Only components that communicate outside of the CMS require security considerations and are
included in the document.
NOTE: For a detailed description of each listed component and further details on how they interact to
deliver Remote Support services, refer the HP Insight Remote Support Advanced Central Management Server
Configuration Guide available at http://www.hp.com/go/insightremoteadvanced-docs.
2.2 Architectural Overview
The following diagram describes the HP Insight Remote Support Advanced architecture:
Figure 2-1 Insight Remote Support Advanced Architecture
The CMS communicates with agents running on the managed systems. Events are processed and filtered.
Qualified events are forwarded to HP for further diagnostic analysis. Events that require attention, such as
disk failures, will trigger action from an HP support specialist.
2.3 General Security Measures
The HP Insight Remote Support Advanced solution transmits information via a secure (HTTPS) connection
over the Internet, so it is vital to protect the customer’s and HP’s confidentiality, integrity and availability.
Therefore, HP offers a number of industry standard security solutions (depending on the service level
agreement) to address customers’ IT security policy requirements.
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