A.05.70 HP Insight Remote Support Advanced and Remote Device Access Security Overview (October 2011, 5900-1735)

2 HP Insight Remote Support Advanced
This chapter provides an overview of the security features available in HP Insight Remote Support Advanced.
Insight Remote Support Advanced is designed to collect reactive and proactive event data from servers and
storage devices using the various network protocols described in this paper. Insight Remote Support Advanced
provides the core device level communication means for gathering data, while HP Systems Insight Manager
(HP SIM) and HP System Management Homepage (HP SMH) provide device discovery, security, and user
interface hosting services.
Because the Insight Remote Support Advanced user interface is directly accessible through the Systems Insight
Manager user interface and utilizes many of HP SIM’s features including security, several sections that follow
were directly extracted from the Systems Insight Manager Security White Paper . In addition, lower level
details regarding encryption ciphers, certificate management, and host security are available in security
technical references.
Insight Remote Support Advanced is composed of three parts:
• Remote Hardware Event Management
Diagnostic software monitors the status of your hardware and generates notification events when error
conditions are detected for supported servers, connected peripherals, and storage devices connected
to supported systems. Notification events are received and analyzed by monitoring software installed
on the Central Management Server (CMS) at the customer site and if necessary the event will be
forwarded to HP for further analysis, review and possible support action. This capability can help
identify potential critical issues before they occur and prevent them, increasing your system uptime.
Automated notification decreases downtime for unexpected outages by automatically notifying HP of
failures as they are detected. This results in faster response times, better and more accurate failure
descriptions and shorter downtime.
• Remote Data Collection and Proactive Services
This is an option available in addition to the remote device monitoring. It collects system information
and logs so that proactive assessments can be made by HP support. Assessments can include system
health-checks, current patching levels, system audits, and system availability reports. By using the
proactive assessments, HP can help customers manage their IT environment and increase the overall
availability of their enterprise. Remote data collection does not collect any business data, but like remote
device monitoring, it may contain configuration information such as IP addresses, system details, as
well as system administrator contact information. As such, the same industry standard techniques (for
example, SNMP, WBEM, DCOM, HTTP, HTTPS, SSH, and FTP) that are used in the remote device
monitoring are applied for remote data collection.
• Remote Device Access
Remote Device Access allows highly trained HP support personnel direct access to the systems and
devices under support. This can significantly reduce the time needed to troubleshoot an issue and restore
the system/device to production status.
NOTE: This function operates independently from Insight Remote Support Advanced.
2.1 List of Components
The installation of HP System Insight Manager and HP Insight Remote Support Advanced provides several
software components which include:
• HP Remote Support Software Manager (RSSWM)
• Remote Support Client
• Remote Support Common Components (MC3)
• Remote Support Eligible Systems List
• Web-Based Enterprise Services (WEBES)
2.1 List of Components 15