HP Insight Online Reporting Guide

Generate the My Customer Support Case Report
The My Customer Support Case Report contains information about support cases for the selected
devices. Before generating the My Customer Support Case Report, complete the following steps:
1.
From the New Report tab, select the My Customer Support Case Report. The progress icon
appears while the report is opening. The Customer Support Case Report appears.
2. In the Title field, type the report title.
Note: If you do not enter a report title, an error message appears when you click Generate
Report.
3. From the Format drop down list, select PDF, Microsoft Excel, or zipped CSV format.
4. Select one or more device(s) from the list. Expand the All Customers folder and select the Device
check box.
Note: Virtual VM host devices are not available for selection as these devices do not have
applicable support case data.
5. Select the start and end date of the reporting period. The start and end date must be in the format
YYYY-MM-DD.
Note: If the start date is after the end date, then an error appears. You must enter a start
date before the end date of the reporting period.
HP Insight Online:Reporting Guide Page 50 of 56
Chapter 4: Generating Reports on the My Customers Tab