HP Insight Online Reporting Guide

The generated My Customer Service Event Report contains the following columns:
Column Description
Device Name The name of the device.
Model The model name that identifies the type of device.
Serial Number The device serial number.
Product Number The product number.
Event GUID The event identification number.
Problem Description The description of the problem.
Problem Area The description of the problem area.
Case ID The case identification number.
Status The status of the service event.
Date Submitted The date and time you submit the event.
Last Updated The date and time the system updates the event.
HP Insight Online:Reporting Guide Page 49 of 56
Chapter 4: Generating Reports on the My Customers Tab