HP Insight Online Reporting Guide

Generate the My Customer Service Event Report
The My Customer Service Event Report contains information about the service events for the selected
devices.
Before generating the My Customer Service Event Report, complete the following steps:
1.
From the New Report tab, select the My Customer Service Event Report. The progress icon
appears while the report is opening. The Customer Service Event Report appears.
2. In the Title field, type the report title.
Note: If you do not enter a report title, an error message appears when you click Generate
Report.
3. From the Format drop-down list, select PDF, Microsoft Excel, or zipped CSV format.
Note: This is a required field.
4. Select one or more device(s) from the list. Expand the All Customers folder and select the Device
check box.
Note: Virtual VM host devices are not available for selection as these devices do not have
applicable service event data.
5. Select the status of the event, Active, Closed, or both Active and Closed.
HP Insight Online:Reporting Guide Page 47 of 56
Chapter 4: Generating Reports on the My Customers Tab