HP Insight Online Reporting Guide

For devices connected through Direct Connect:
When registering Direct Connect Devices in Insight Online, your customer must:
n Associate their devices with your Partner Location ID as an HP Authorized Reseller or HP
Authorized Service Partner. To do this, the customer enters your Location ID.
n Opt-in to share information and allow HP or HP Authorized Channel Partners to contact them to
discuss optimizing their IT environment. To do this, the customer selects the Opt-in check box.
Note: Customer opt-in only applies to sharing configuration data in the My Customer Device
Configuration Report. If the customer does not opt-in, then those devices will not appear in the
My Customer Device Configuration Report. Other reports do not require opt-in.
Note: When you generate a new report, you can select a maximum of 1400 devices, contracts
or Care Packs.
The available customer report types are:
Customer Report Description
My Customer Contracts and
Warranties Report
The My Customer Contracts and Warranties Report contains
contract, Care Pack, and warranty information. For more
information about the report type, see "Generate the My
Customer Contracts and Warranties Report" on the next page.
My Customer Device
Configuration Report
The My Customer Device Configuration Report contains
detailed device configuration information for your remotely
supported products. For more information about the report type,
see "Generate the My Customer Device Configuration Report"
on page 40.
My Customer Firmware Report The My Customer Firmware Report contains information about
the installed firmware for the selected devices. For more
information about the report types, see "Generate the My
Customer Firmware Report" on page 43.
My Customer Service Event
Report
The My Customer Service Event Report contains information
about the service events for the selected devices. For more
information about the report type, see "Generate the My
Customer Service Event Report" on page 47.
My Customer SupportCase
Report
The My Customer Support Case Report contains information
about the support cases for the selected devices. For more
information about the report type, see "Generate the My
Customer Support Case Report" on page 50.
HP Insight Online:Reporting Guide Page 37 of 56
Chapter 4: Generating Reports on the My Customers Tab