HP Insight Online Reporting Guide

5. Select the start and end date of the reporting period. The start and end date must be in the format
YYYY-MM-DD.
Note: If the start date is after the end date, then an error appears. You must enter a start
date before the end date of the reporting period.
Note: Support cases closed over 30 days ago do not display in the report.
6. Optional: Select the Save these report options as a template check box. The report template
saves and is available for reuse from the Saved Templates tab.
7. Enter a valid email address to receive an email notification when the report is complete.
8. Click Generate Report.
The My Support Case Report appears in the All generated reports section on the Generated Reports
tab. While the report is generating, the status of the report appears as In Progress. On average,
reports generate once every 30 minutes. When the report generates, the status appears as
Completed. You can download the report once the report has a status of Completed. If you entered an
email address to receive a notification when the report completes, then click the link in the email
notification to view the report.
9. To download the generated report, click the report name and then click Open to view the report. The
My Support Case Report appears in PDF format.
The generated My Support Case Report contains the following columns:
Column Description
Device Name The name of the device.
Model The model name that identifies the type of device.
Serial Number The device serial number.
Product Number The product number.
Case ID The case identification number.
Case Title The title of the case.
Status The status of the support case, for example, open or closed.
Date Submitted The date and time you submit the support case.
Last Updated The date and time the system updates the support case.
HP Insight Online:Reporting Guide Page 35 of 56
Chapter 3: Generating Reports on the My IT Environment Tab