HP Insight Online Reporting Guide

Column Description
Status The status of the event, for example, open or closed.
Date Submitted The date and time you submit the event.
Last Updated The date and time the system updates the event.
Generate the My Support Case Report
The My Support Case Report contains information about support cases for the selected devices. Before
generating the My Support Case Report, complete the following steps:
1.
From the New Report tab, select the My Support Case Report. The progress icon appears
while the report is opening. The Support Case Report appears.
2. In the Title field, type the report title.
Note: If you do not enter a report title, an error message appears when you click Generate
Report.
3. From the Format drop-down list, select PDF, Microsoft Excel, or zipped CSV format.
4. Select one or more device(s) name from the list. Expand the All Device Groups folder and select the
Device check box.
Note: Virtual VM host devices are not available for selection as these devices do not have
applicable support case data.
HP Insight Online:Reporting Guide Page 34 of 56
Chapter 3: Generating Reports on the My IT Environment Tab