HP Insight Management Agents 8.40 Managing ProLiant Servers with Linux HOW TO Whitepaper

Managing ProLiant Servers with Linux – HOWTO v8.40

Appendix B – Troubleshooting

This section describes common problems that might occur during installation and operation of the HP

ProLiant Management Software for Linux.

Table 16 describes issues and workarounds for the hp-health and hp-snmp-agents packages. Any problems

reported to HP should include the following files:

• /var/log/messages

• /var/log/boot.log (for Red Hat Linux distributions)

• /var/log/warn (for SuSE LINUX distributions)

• /var/log/hp-snmp-agents/cma.log

• /var/log/hp-health/hpasmd.log

Table 16: Issues and workarounds for the hp-health and hp-snmp-agents packages

Issue Number Details

Issue 1

Non-certified machine / Unsupported ProLiant Server

Symptom When the hp-health rpm is installed, following message is displayed:

HP System Health Application will not be loaded

Cause The Health Monitor cannot be initialized due to a conflict in ROM internal tables, or the

server is not supported. This driver is only supported on servers that have the ProLiant

Advanced Server Management (ASM) ASIC (PCI identifier 0x0e11a0f0, the Integrated

Lights-Out Management ASIC (PCI identifier 0x0e11b203)) or the Integrated Lights-Out 2

ASIC (PCI identifier0x103c3302). No other HP ProLiant servers are supported.

Workaround Verify that the appropriate ASM ASIC is present. Use the following commands to perform

the check:

cat /proc/bus/pci/devices | grep –I 0e11a0f0

cat /proc/bus/pci/devices | grep –I 0e11b203

cat /proc/bus/pci/devices | grep –I 103c3302

cat /proc/bus/pci/devices | grep –I 103c3307

One of these commands should succeed and return information. Also, check to see if a later

ROM version is available for this server.

Issue 2 No console messages

Symptom No console messages appear on the text screens (for instance, Ctrl+Alt+F1), but the error

messages get logged properly in /var/log/messages.

If you run KDE or Gnome, xterms do not show the console messages originating from

the Health Monitor

Cause The syslogd daemon is configured somewhat differently than other distributions; the

system messages do not appear on the lower digit terminals (tty1-9).

Workaround If you do not want the message to be logged on the system, configure it differently by

modifying /etc/syslog.conf in the following way:

# Log all kernel messages to the console.

# Logging much else clutters up the screen. kern.* /dev/console

# Log anything (except mail) of level info or higher.