Integration for Tivoli

Technical support 66
Technical support
Before you contact HP
Be sure to have the following information available before you call HP:
• Technical support registration number (if applicable)
• Product serial number
• Product model name and number
• Applicable error messages
• Add-on boards or hardware
• Third-party hardware or software
• Operating system type and revision level
If you are having problems installing or configuring the HP Insight Integration for Tivoli, HP Customer Support
can offer further assistance. Before calling HP Customer Support:
• Review the prerequisites and installation steps listed in the chapters "Product overview (on page 8)" and
"Installing the HP Insight Integration with the TEC (on page 17)."
• See the "Troubleshooting (on page 68)" section or review the FAQ information on the HP Management
Integration Solutions website (http://www.hp.com/servers/integration).
• If you need to contact HP, provide the following details to help resolve your problem quickly and
accurately:
o Details of the physical Tivoli environment
o Any error information (Save an output file or screen shot.)
o Copies of the following output files:
— List of installed Tivoli applications, revisions numbers, and patches (See the wlsinst -ah
command detailed in the "Obtaining configuration information (on page 69)" section in this
chapter.)
— Installation log file IM2_PLUS.LOG
— Output from any other diagnostic or informational program (See the "Advanced
troubleshooting and debugging (on page 69)" section in Appendix A)
HP contact information
For the name of the nearest HP authorized reseller:
• See the Contact HP worldwide (in English) webpage
(http://welcome.hp.com/country/us/en/wwcontact.html).