HP Version Control Repository Manager 7.0 User Guide

HP Version Control Repository Manager - Service and support

http://xmldocs.fc.hp.com/help/vcrepository/en/vcrm_ts_ref.html[9/15/2011 4:26:46 PM]

HP Version Control Repository Manager

English

Troubleshooting | Service and support

Service and support

» Table of Contents

» Index

» Product overview

» Getting started

» Navigating the software

» Troubleshooting

Service and support

» Windows events

» Legal notices

» Glossary

» Using Help

Support for HP VCRM is provided as an adjunct to support of the underlying hardware. The

purpose of the HP Support page is to provide you with a variety of product-, service-, and

support-related resources. In particular, you can use this page to:

Access http://www.hp.com/servers/manage. This website is devoted to Systems

Management Products. You will find a wealth of product- and service-related

information on this portal.

Access links to HP's support home page and World-Wide-website locator for phone

numbers, online tools, and information.

Contact the HP Support Forum to get answers to your questions about HP

products. The HP Support Forum can be found at http://forums.itrc.hp.com/.

Keeping good records of your configuration can significantly speed up the troubleshooting

process. Consult the following list when you obtain assistance from your HP service

provider:

Management PC make, model, and serial number information

Operating system information, including version number, a list of all service packs

that have been applied, the Compaq SSD version, and Insight Agentsâ€™ names

and versions that have been applied

Hardware configuration information:

Survey Utility output or Inspect printout

System Configuration Utility printout

Description of any non-HP or non-Compaq equipment that is not shown on

the Inspect or System Configuration printout.