HP Version Control Repository Manager 7.0 User Guide

HP Version Control Repository Manager - Troubleshooting
http://xmldocs.fc.hp.com/help/vcrepository/en/vcrm_ts.html[9/15/2011 4:24:43 PM]
trust relationships. It is a good idea to install a HP VCRM is so that the
Software
Version Status Polling task can properly sort the versions of software retrieved from
systems. If you do not set up a repository before running Discovery, then the versions are
sorted when a software criteria search is set up for the first time.
Why is it that when I search for systems with Foundation Agent's for
Windows in Systems Insight Manage, I get only the Windows 2000
systems back and not Windows NT?
Solution: Even though you choose a component that is supported for both Windows NT and
Windows 2000, the search only returns the systems that match the operating system tree
from which you chose the component when you created the search. In this example, if you
chose the Foundation Agent's for Windows from the Windows 2000 branch of the criteria
tree, then only Windows 2000 systems are returned. If you want systems from both
Windows 2000 and Windows NT, choose the Foundation Agent's for Windows from the
Windows 2000 and Windows NT branch.
What capabilities do I get from the HP VCA alone?
Solution: The HP VCA provides a list of the HP Web-enabled System Management
Software and firmware installed on the local server. For the HP VCA to provide version
control and software distribution functionality, it must be configured to refer to a HP VCRM.
The HP VCA or HP VCRM display as links under the Integrated Agents list
on the HP SMH, but the application is missing from the Version Control
category on the HP SMH's Home tab, or the category does not display at
all. When I click the link under the Integrated Agents, a page displays
indicating
The application is not available.
Solution: On Windows, the associated Windows service is stopped. You must restart the
Version Control Agent or Version Control Repository Manager's Windows service on the
server. If the service is not set for automatic startup, then configure the service to start
automatically. If the service stopped unexpectedly, check the Windows NT Event Log
as well as the application's log for additional information.
On Linux, the associated HP VCA daemon process is stopped, and the HP VCA daemon
can be restarted by the root user running /etc/init.d/hpvca restart.
© 2004, 2011 Hewlett-Packard Development Company, L.P.