HP Version Control Repository Manager 7.0 User Guide

HP Version Control Repository Manager - Troubleshooting
http://xmldocs.fc.hp.com/help/vcrepository/en/vcrm_ts.html[9/15/2011 4:24:43 PM]
h. Click [OK] to close the Internet Options dialog box.
3. Start preconfiguring the HP SMH component.
4. When you select the certificate file using [Browse], an Internet Explorer warning
appears regarding ActiveX Controls. Click [Yes] to load the certificate file.
HP Service Pack for ProLiant ProLiant Support Pack problems
Can I use the software or firmware criteria in Systems Insight Manage to
tell which version of a Support Pack is installed?
Solution: Generally, HP Service Pack for ProLiant, ProLiant Support Packs cannot be used
for comparison when developing a software update search. However, if you must compare
ProLiant Support Packs, use the following guidelines when selecting ProLiant Support Packs
to compare:
The only comparison you can use with a HP Service Pack for ProLiant, ProLiant
Support Pack is Equal To.
Systems Insight Manage cannot determine whether a HP Service Pack for ProLiant,
ProLiant Support Pack was installed on a system, only whether all of the
components in a HP Service Pack for ProLiant, ProLiant Support Pack are installed
on a system. A targeted system is returned by a search that compares HP Service
Pack for ProLiant, ProLiant Support Packs only if every component in the HP
Service Pack for ProLiant, ProLiant Support Pack is present on the targeted system.
It is unlikely that all of the components in a HP Service Pack for ProLiant, ProLiant Support
Pack will be installed on any system. This causes most searches that include Support Pack
software criteria to return no systems.
After downloading the 6.40 HP Service Pack for ProLiant, ProLiant
Support Pack into my existing HP VCRM 1.0 directory, the catalog does
not display the HP Service Pack for ProLiant, ProLiant and Integrity
Support Packs Why doesn't this HP Service Pack for ProLiant, ProLiant
Support Pack display?
Solution: The 6.40 HP Service Pack for ProLiant, ProLiant Support Pack does not work with
HP VCRM 1.0. HP recommends that you install HP VCRM 2.0 or later.
Note: The installation of the HP VCRM 2.0 does not require a reboot.
I have the HP VCRM Auto Update feature configured to automatically
download HP Service Pack for ProLiant, ProLiant and Integrity Support
Packs and the HP VCRM states the updates have completed successfully.
However, no files have been downloaded.
Solution: A log entry appears in the HP VCRM Log indicating Automatic update downloaded
0 files. No HP VCAs have provided operating systems information to use as a download
selection criteria.
HP recommends the following actions:
Configure HP VCRM and select operating system to download PSP.
If the HP VCA is not installed on any system within the network, you must install the
HP VCA on a system and configure the HP VCA to use the HP VCRM.
If the HP VCA is installed on a system within the network, you must configure the
HP VCA to use the HP VCRM.
Miscellaneous problems
Should the HP VCRM be installed before running Discovery in Systems
Insight Manage, and if so, why?
Solution: While it is not essential, it is a good idea to install a HP VCRM before running
Discovery. Be sure that this repository trusts Systems Insight Manage. Refer to Setting up
Trust Relationships in the Systems Insight Manage User Guide for more information on