HP Version Control Repository Manager 7.0 User Guide

HP Version Control Repository Manager - Troubleshooting
http://xmldocs.fc.hp.com/help/vcrepository/en/vcrm_ts.html[9/15/2011 4:24:43 PM]
line or cable, to the machine where the HP VCRM is installed.
Verify the domain name server (DNS) settings are correct.
Verify that the proxy server, port, and proxy user authentication settings are correct.
After I use the 'Upload a Support Pack' feature, why are some of the new
Support Packs marked invalid and other files missing, even though the
upload appeared to complete successfully?
Solution: The upload completes after all files have been transferred from the local system to
the HP VCRM. For performance reasons, transferred files are queued for cataloging as a
separate activity at the HP VCRM server, meaning that upon completion of the upload, not
all of the files will immediately appear in the catalog, and uploaded Support Packs may be
marked as invalid until all files have been cataloged, usually within a few minutes.
Systems Insight Manage problems
After installing Systems Insight Manage 4.1, the HP VCRM is not
accessible. There is no link available by way of HP SMH, and when I
attempt to connect directly by entering
https://VCRMSystem:2381 in the
browser, a 404 error code appears.
Solution: The access rights to the
\compaq\wbem directory were not set up correctly during
the uninstall of Systems Insight Manage 4.0/4.01 followed by the installation of Systems
Insight Manage 4.1. As a result, the HP VCRM does not successfully register with the HP
SMH.
HP recommends the following actions:
Install Systems Insight Manage 4.2.
Or
Download and install HP Web-enabled System Management Software Security
Patch for Windows 5.94, which is available as SoftPaq SP25771 from
http://h18007.www1.hp.com/support/files/server/us/download/22728.html.
1. Log into the system with administrative privileges.
2. Stop the following services:
All Insight Management Agents
Array Configuration Utility
Version Control Repository Manager
Version Control Agent
HP Insight Management Agent
Surveyor
HP Insight Control performance management
HP Insight Control performance management Tools
3. Rename the directory
\compaq\wbem to \compaq\wbem_old.
4. Create a new directory
\compaq\wbem.
5. Copy the contents of the directory
\compaq\wbem_old to \compaq\wbem.
6. Restart the following services:
All Insight Management Agents
Array Configuration Utility
Version Control Repository Manager
Version Control Agent
Insight Management Agent
Surveyor