HP Version Control Agent 7.2 User Guide

Log problems
Why do I see a reboot required, Status 2 in the HP VCA Log but not in the Install Log?
Solution: The HP VCA Log page contains information logged by the HP VCA during its operation.
The HP VCA Log is often informational when you are trying to troubleshoot a problem, such as
why a specific task failed. In this specific case, the component setup program detected that the
installation succeeded, but will not be complete until the system is rebooted. The HP VCA does not
reboot the system after each component install, but at the end of all installations, to avoid
unnecessary restarts. If the installation task was started without the reboot automatically option
selected, you must restart the server manually to ensure proper installation of all software.
The Log page contains information logged by the component setup program.
Why do some of my components not install and report in the log as failed, although the hardware
exists on my server and requires the update?
Solution: Some HP components are not written to support silent installation, such as HP NIC drivers
for Windows NT, which is an installation that requires user intervention. The HP VCA can only
install components that are written for silent installation. The following components currently do
not support silent installation:
• NetFlex/Netelligent Adapter Driver for Windows NT 4.0
• Ethernet/Fast Ethernet or Gigabit NIC Driver for Windows NT 4.0
• Array Redundancy Software for Windows 2000
In the event silent installation is not supported, HP recommends the following procedure
1. View the HP VCA log and determine which component failed.
2. Access the failed system, and browse to the HP VCRM repository from that system.
3. Browse to the Catalog and identify the component.
4. Click the component. The Component Details page appears.
5. Click the link associated with the component at the top of the Component Details page to
download the failed component.
6. Save the component to the system.
7. Install the component manually.
In the event components fail because they are not signed by Authenticode technology or have not
cleared the Microsoft Windows logo testing, check the target system for messages.
If these components do not or will not install without user intervention or silently, why does the HP
VCA report Failed to Install?
Solution: At the current time, the HP VCA does not differentiate between silent and non-silent
components.
After installing the HP SMH from the installation icon in the HP VCA, the HP VCA log disappeared
and indicated that the page cannot be displayed. What happened to the log?
Solution: The HP SMH is restarted during the installation which disrupts the connection between
the client browser application and the system. To resolve this issue, HP recommends that you login
to the HP SMH again and view the HP VCA log directly to determine the status of the installation
task.
Print problems
When I try to print from a Mozilla browser, a dialog box displays indicating there is an Unknown
Error. Why is this happening?
Solution: A default printer has not been configured. HP recommends that you configure a default
printer to resolve this issue.
24 Troubleshooting