HP Version Control Agent 7.0 User Guide

Solution: On Windows, the associated Win32 service is stopped. You must restart the HP Version
Control Agent or HP Version Control Repository Manager's Win32 service on the server. If the
service is not set for automatic startup, then configure the service to start automatically. If the service
stopped unexpectedly, check the Windows NT Event Log as well as the application's log for
additional information.
On Linux, the associated HP VCA daemon process is stopped, and the HP VCA daemon can be
restarted by the root user running /etc/init.d/hpvca restart.
Service and support
Support for HP Version Control Agent (HP VCA) is provided as an adjunct to support of the
underlying hardware. The purpose of the HP Support page is to provide you with a variety of
product-, service-, and support-related resources. In particular, you can use this page to:
• Go to http://www.hp.com/servers/manage. This website is devoted to Systems Management
Products. You will find a wealth of product- and service-related information on this portal.
• Access links to HP's support home page and World-Wide-Website locator for phone
numbers, online tools, and information.
• Contact the HP Support Forum to get answers to your questions about HP products. The HP
Support Forum can be found at http://www.hp.com/go/hpsc.
Keeping good records of your configuration can significantly speed up the troubleshooting process.
Consult the following list when you obtain assistance from your HP service provider:
• Management PC make, model, and serial number information
• Operating system information, including version number, a list of all service packs that have
been applied, the Compaq SSD version, and Insight Management Agent's names and versions
that have been applied
• Hardware configuration information:
Survey Utility output or Inspect printout◦
◦ System Configuration Utility printout
◦ Description of any non-HP or non-Compaq equipment that is not shown on the Inspect or
System Configuration printout.
Windows events
The following table shows a listing of Windows events that are applicable to the HP VCA.
TextSeverityFacilityEvent ID
The installation task
succeeded. HP VCA Log
URL.
InformationalApplication28
The configuration task
succeeded. HP VCA Log URL
InformationalApplication53
Started the HP VCA (normal
startup).
InformationalApplication60
The HP VCA Win32 service
was stopped
InformationalApplication65
The installation task failed.
HP VCA Log URL:
ErrorApplication208
28 Troubleshooting