HP ProLiant Server Management Pack (v 1.x & 2.x) for Microsoft System Center User Guide

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HP ProLiant Server Management Pack

(v 1.x & 2.x) for Microsoft System Center

User Guide

Abstract

This guide provides information on using the HP ProLiant Server Management Pack for System Center versions 1.x and 2.x to

manage HP ProLiant servers using HP Insight Control for Microsoft System Center. This guide supplements the Microsoft System

Center user documentation and is intended for system administrators who use the HP ProLiant Server Management Pack (v

2013.09.0) to operate and manage HP ProLiant servers.

HP Part Number: 678365-005

Published: September 2013

Edition: 1

Summary of content (95 pages)

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HP ProLiant Server Management Pack (v 1.x & 2.x) for Microsoft System Center User Guide Abstract This guide provides information on using the HP ProLiant Server Management Pack for System Center versions 1.x and 2.x to manage HP ProLiant servers using HP Insight Control for Microsoft System Center. This guide supplements the Microsoft System Center user documentation and is intended for system administrators who use the HP ProLiant Server Management Pack (v 2013.09.
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© Copyright 2009, 2013 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice.
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Contents 1 Overview..................................................................................................6 Introduction..............................................................................................................................6 Product operation.....................................................................................................................7 2 Using the HP ProLiant Server Management Pack v 2013.09.0...........................
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Failed Component as Diagnostic script when using HP ProLiant Servers WMI Management Pack.......................................................................................................................44 WMI view.........................................................................................................................46 Tasks for HP ProLiant servers.....................................................................................................47 Security settings for HP tasks.......
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System is discovered as an HP ProLiant server but is not monitored...........................................79 Expected associated classes do not appear in the Server State view or the Group State view.......79 Event view and Performance view are empty..........................................................................80 The Server State view shows a server that is no longer monitored, but the Group Diagram view still shows that the server is monitored.................................................
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1 Overview This guide is designed for system administrators who use the HP ProLiant Server Management Pack for System Center, Insight Management Agents, Insight Management WBEM Providers and other HP applications and tools to manage the operations of HP ProLiant servers in a Microsoft System Center environment.
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The HP ProLiant Server Management Pack for System Center is composed of several management packs for HP ProLiant servers: • Hewlett-Packard Servers Core Library Defines the basic HP Server class structure to support ProLiant Servers Management. • Hewlett-Packard ProLiant Servers Base Defines the HP ProLiant Server class structure to process primary monitoring to ProLiant servers.
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2 Using the HP ProLiant Server Management Pack v 2013.09.0 This chapter describes the various tasks performed using the HP ProLiant Server Management Pack. Before using the management pack, ensure the following conditions are met: • The HP ProLiant Server Management Pack has been properly installed and configured. For information on installing the ProLiant Server Management Pack v 2.x, see the HP SCOM Management Packs User Guide. For information on installing the ProLiant Server Management Pack v 1.
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4. In the Override-controlled parameters: a. Select SNMPWMIPreference. b. In Override Value, enter WMI. c. Click OK. Changing the protocol on all servers 1. 2. From the SCOM console, select Authoring→Management Pack Object→Object Discoveries. Right-click HP ProLiant Server Discovery Rule, and select Overrides→Override the Object Discovery→For all objects of class: Windows Server.
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3. In the Override-controlled parameters: a. Select SNMPWMIPreference. b. In Override Value, enter WMI. c. Click OK. Monitoring HP ProLiant servers Overriding monitor properties Use the following procedures to override monitor properties. 10 Using the HP ProLiant Server Management Pack v 2013.09.
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1. Select the Authoring tab, and select Monitors. 2. 3. Enter the monitor rule name in the Look for text box. Select the monitor rule from the search results screen. The information displays in the Monitor details pane. 4. Click View Knowledge to display the monitor definition. The Properties dialog box is displayed.
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5. 6. Click Close. Right-click on the monitor and select Overrides→Override the Monitor→For all objects of class:. The Override Properties dialog box appears. 7. 8. Select the Override check box for the parameter to override, then select an Override Setting. Click OK.
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• Launching the HP ProLiant Integrated Management Log tasks • Launching the HP Integrated Lights-Out task Launching the HP System Management Homepage task The HP System Management Homepage (SMH) provides a consolidated view of system hardware health, configuration, performance, and status information for individual HP servers. The HP ProLiant Server Management Pack includes a task to launch the HP SMH for an individual computer.
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Creating a custom HP Systems Insight Manager task A custom HP Systems Insight Manager (SIM) task can be defined as a custom console task from the Authoring view. Custom HP SIM console tasks can enable the easy launch of HP SIM from any view. To create a custom HP SIM console task: 1. From the Authoring view, expand the Management Pack Objects folder, and right-click Tasks. 2. Select Create a new task. The Select a Task Type screen of the Create Task Wizard is displayed. 3. 4. 5.
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7. In Task target, click Select. The a. b. c. Select Items to Target dialog box appears. Select View all targets. Select HP Logical Hardware. Click OK. The General Properties screen is displayed. 8. Click Next. The Command Line section of the General Properties screen is displayed. 9. In Application, enter https://HPSIMServerName:50000, where HPSIMServerName is the name of the HP SIM server to which you want this task to apply.
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10. Clear the Display output when this task is run check box, then click Create. The HP Systems Insight Manager (Custom) console task is now available in the Windows Server State and Active Alerts views. 16 Using the HP ProLiant Server Management Pack v 2013.09.
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Launching the Remote Desktop and Computer Management tasks Three Microsoft Windows tools are available from the Server State view and the Diagram view when an HP Windows server is selected in the view. These console tools launch Windows native tools on the local system to remotely connect to the selected HP server.
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3. 18 Click Run and wait for the results to display. Using the HP ProLiant Server Management Pack v 2013.09.
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4. Open the Task Status view to retrieve the latest results of tasks. Launching the HP Integrated Lights-Out task HP ProLiant servers can include an Integrated Lights-Out management processor, which enables you to perform advanced, secure, and operating system-independent remote server management using a standard browser interface.
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3. Log in to HP Integrated Lights-Out. Starting failed services using HP ProLiant Management Tasks HP ProLiant servers installed with HP Insight Management Agents or other HP Smart Components have tasks available that enable certain failed HP services to start.
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• Start HP Insight Event Notifier service • Start HP iLO Passthrough service • Start HP Smart Start SAS/SATA Event Notification service • Start HP ProLiant Health Monitor service • Start HP ProLiant Remote IML service HP ProLiant Management Tasks can be launched from some alerts. To launch an HP ProLiant Management Task for a failed service: 1. From the Active Alerts view, select the alert for the failed HP service. 2.
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The Product Knowledge tab indicates suggested resolutions to the alert. To view full knowledge information, click View additional knowledge from the Alert Details pane. Read the Product Knowledge and take action as described in the Resolutions section. If necessary, launch the console tasks defined in the Product Knowledge. You can use the information in the alert to implement a rapid response and maintain system availability.
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ProLiant Servers WMI Management Pack. For more information about diagnostic scripts, see “Failed Component as Diagnostic script when using HP ProLiant Servers WMI Management Pack” (page 44). Manually initiating diagnostic scripts Diagnostic scripts are typically configured to run automatically when any HP ProLiant Server WMI Health Monitor experiences a state change. In addition, you can run a diagnostic script from the Health Explorer. To manually initiate a diagnostic script: 1.
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2. 3. Right click the monitor, and select Overrides→Override Diagnostic. Select the script name, and then select whether it is for a specific object or all objects. 4. Select the Override check box for the Enabled parameter, then set the Override Setting to False. Using the HP ProLiant Server Management Pack v 2013.09.
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5. Click Apply, and then close the Override Properties window. Discovering servers and clients Enabling discovery of virtual cluster nodes By default, the HP ProLiant Server Discover Rule displays only physical nodes on the SCOM console. To view the virtual cluster nodes, you must set the DiscoverVirtualClusterNode parameter. 1. From the Authoring view, select Management Pack Objects→Object Discoveries. A list of Object Discoveries is displayed. 2. 3. 4. Select HP ProLiant Server Discovery Rule.
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1. From the Authoring view, select Management Pack Objects→Object Discoveries. A list of Object Discoveries is displayed. 2. 3. Select HP ProLiant Server Discovery Rule or HP ProLiant Systems Insight Manager Discovery Rule. Right-click the rule and select Overrides→Override the Object Discovery→For all objects of type: Windows Computer. The Override Properties window is displayed. 4. For the HP ProLiant Server Discovery Rule, modify the IntervalSeconds parameter.
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3. Select the Override check box for the Enabled parameter to set the Override Value to True. Adding customized information Using the HP Custom Data Manager The HP Custom Data Manager (CDM) maintains user-specified text information on a per server basis. It can store text information such as the warranty expiration, server memo, and server location. The text information format is open to users, and the CDM allows you to view and input the information.
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The following command buttons are included with the CDM: • Open File Enables users to load a previously saved XML file to update the Custom Data section. • Save File Enables users to save enumerated HP server data to an XML file. Microsoft Excel can be used to edit the saved XML file to be loaded back to the CDM tool to update the Custom Data section. NOTE: • The saved file must be saved as XML data, not an XML spreadsheet.
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NOTE: Using the HP recommended set of names only sets the CustomDataTitle properties. The corresponding Custom Data value fields must be entered manually. 5. Enter the strings for the CustomDataValue fields, click File, and click Save to save the custom data to an XML file. 6. 7. 8. Click Update to save the custom data to the management database. Select File→Open to load a previously saved XML file.
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9. Select the Model Name option to list all servers of the same model, and enter the server model name in the Look for text box. 10. Close the Custom Data Manager window to exit the CDM. To edit the saved XML file in Microsoft Excel: 1. Click File, and select Open to load a previously saved XML file. 2. Select file type XML Files (*.xml), then select the previously saved file. Click Open. 3. In the Open XML dialog box, select As an XML list and click OK to open the file. 4.
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If an Agent Action Account is specified that has insufficient privileges to discover and monitor the target servers, the Run As profiles can be used to specify another account with sufficient privileges.
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1. Use the Create Run As Account Wizard to create an account that has sufficient privileges to perform discovery and monitoring of the target HP servers. 2. Select the Run As Profile Wizard for the HP Server Discovery account profile and specify the Run As account that was created in step 1. Using the HP ProLiant Server Management Pack v 2013.09.
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3. Select the Run As Profile Wizard for the HP Server Monitoring Account profile, and then specify the Run As account that was created in step 1. The Run As account used to discover and monitor the target HP servers must have sufficient privileges to access certain resources on the managed server.
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3 More about the HP ProLiant Server Management Pack HP ProLiant Server Management Pack elements During installation, the following elements of the HP ProLiant Server Management Pack are copied to the management database: • Classes and Attributes • Discoveries • Monitors • Rules • Tasks • Views Managment agents and WBEM providers The management pack supports two sources of instrumentation: HP Insight Management Agents and HP Insight Management WBEM Providers.
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key HP ProLiant management software and services, such as HP Insight Management WBEM Providers. • The HP ProLiant server event processing rules rely on HP Insight Management WBEM Providers and data written to the Windows Event Log to identify and process HP ProLiant hardware events. • When an HP Insight Management WBEM Provider generates an event, a corresponding entry is written to the Windows Event Log, which is the primary event data source used by Operations Manager.
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The following views are added on the SCOM console after successful installation of the management pack: • HP Systems1 This is the root folder that includes all views related to HP-monitored servers. All other folders in this list are in the HP Systems folder. • Active Alerts This view displays all active alerts generated by collection classes for all HP systems and devices. • Group Diagram2 This view displays the Group Diagram view starting with the HP Systems group.
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• HP Linux Servers7 This folder contains views specific to Linux servers. • HP VMware Servers7 This folder contains views specific to VMware servers. • HP Windows Servers4 This folder contains views specific to Windows servers. Active Alerts view The Active Alerts view shows all active alerts associated with HP Health Collection classes. To display details for an individual alert, select the alert from the Active Alerts pane.
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Group Diagram view The Group Diagram view provides a graphical display of groups and associated HP servers and subsystems (collections). HP ProLiant servers are displayed in the Group Diagram pane. Expand each icon node to drill down to the next level of information. NOTE: In SCOM environments running 1.xx versions of this management pack, the name of this view is Group Diagram.
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Group State view The Group State view shows each server model group state propagating from underlying server models. To view members of an HP server group, right-click the group entry, and select Open→Diagram View. Health Collection State view The Health Collection State view shows the state of all collections of HP servers. You can view all failed collections at once by sorting the State column.
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HP Management Servers view The HP Management Servers view displays the State view of HP management server software such as the HP Device Monitor Service. For more information about the HP Device Monitor Service, see the HP Device Monitor for Microsoft System Center User Guide. HP Systems Insight Manager view The HP Systems Insight Manager view lists all computers that host the HP Systems Insight Manager (SIM) application for cross-platform hardware resource lifecycle management.
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Windows Computers view The Windows Computers view shows all HP Windows computers managed by HP Insight Management Agents, HP Insight Management WBEM Providers, and the hosted Microsoft applications. This view shows the health state of each computer, and you can use Microsoft tasks as defined in the Microsoft Computer class. NOTE: In SCOM environments running 1.xx versions of this management pack, the name of this view is Computers.
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To view associated HP information, right-click the server entry, and select Open→Diagram View. This view shows the relationship between HP Server classes and Windows Computer classes along with other managed classes under the Windows Computer class instance. The state of the HP Server Class instance is propagated to the Windows Computer class instance. Windows Server State view The Windows Server State view displays the overall status of HP hardware associated with the listed computers.
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Health Explorer The Health Explorer can be launched from the State view and the Diagram view. It displays the result of state propagation in folder style. The Health Explorer automatically expands those folders in which red or yellow states are observed. Select the last node in the folder to get knowledge information, and then select the State Change Events tab to view state change history.
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The Failed Component information is available by collection monitors: • Processor Health Collection: Processor Name • Memory Health Collection: Memory Module or Memory Board Name • Cooling Health Collection: Fan Type • Power Supplies Health Collection: Power Supply Name • Realtime Monitoring Collection: Auto Server Recovery • Server Others Health Collection: Component Name such as Base System, Threshold Management, Operating System, Non HP Devices, Windows, Appliance, Enclosure, and Other System
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The following are HP ProLiant Servers WMI Management Pack diagnostic script characteristics: • All diagnostic script output provides information about all the components on the server. • All diagnostic scripts run only when a state change has occurred. If a health collection stays in the Warning state for multiple component failures at multiple times (observed with component redundancy sets), the diagnostic script runs the first time the state change occurs only.
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ID: Name Monitor name HewlettPackard.Servers.ProLiant.WMI.PowerWarningDiagnosticScript: HP ProLiant WMI Power HealthWarning Supplies Collection Health Monitor HP ProLiant WMI Power Collection Warning Diagnostic Script HewlettPackard.Servers.ProLiant.WMI.StorageWarningDiagnosticScript: HP ProLiant WMI Server HP ProLiant WMI Server Storage Collection Health Monitor Run-on Health state HealthWarning HewlettPackard.Servers.ProLiant.WMI.
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Tasks for HP ProLiant servers The HP ProLiant Server Management Pack includes predefined tasks that can be used to access in-depth server information, carry out advanced remote server administration, and perform lifecycle management on multiple servers, clients, printers, and other networked devices. HP tasks appear in the Actions window. Not all tasks appear in every view, because tasks are associated with specific classes.
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• ◦ HP Systems Insight Manager ◦ HP SMH Certificate ◦ Remote Desktop ◦ Remote Desktop (Console) ◦ Computer Management Console tasks that launch an external tool that directly communicates with the Operations Manager SDK interface (Type B): ◦ • HP Custom Data Manager Tasks that run on a managed node under Operations Manager Health Service (Type C): ◦ HP ProLiant Integrated Management Log Export ◦ HP ProLiant Integrated Management Log Clear The following user credentials are required for wo
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The following figure shows the HP Logical Hardware class inheritance hierarchy for managements based on HP Insight Management Agent. HP Servers Core Library classes The Core Library defines the primary abstract classes and group classes: • HP Logical Hardware(ID=HewlettPackard.Servers.HPLogicalHardware) • HP Management Software(ID=HewlettPackard.Servers.HPManagementSoftware) ◦ Version–Version information of HP management software • HP Management Client Software(ID=HewlettPackard.Servers.
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• HP Server(ID=HewlettPackard.Servers.
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• HP ProLiant Server(ID=HewlettPackard.Servers.ProLiant.HPProLiantServer) Integrated Lights-Out IP Address–IP Address of Integrated Lights-Out Management Processor • HP ProLiant ML Server(ID=HewlettPackard.Servers.ProLiant.HPProLiantMLServer) • HP ProLiant DL Server(ID=HewlettPackard.Servers.ProLiant.HPProLiantDLServer) • HP ProLiant BL Server(ID=HewlettPackard.Servers.ProLiant.HPProLiantBLServer) • HP ProLiant Other Model Server(ID=HewlettPackard.Servers.ProLiant.
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• HP ProLiant DL Servers Group Contains HP ProLiant DL Server Relationship (ID=HewlettPackard.Servers.ProLiant.HPProLiantDLServersGroupContainsHPProLiantDLServer) • HP ProLiant BL Servers Group Contains HP ProLiant BL Server Relationship (ID=HewlettPackard.Servers.ProLiant.HPProLiantBLServersGroupContainsHPProLiantBLServer) • Windows Computer Hosting HP ProLiant Server Relationship (ID=HewlettPackard.Servers.ProLiant.
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• Temp Sensors (ProLiant SNMP) (ID=HewlettPackard.Servers.ProLiant.SNMP.HPProLiantSNMPTemperatureSensors) • Power Supplies (ProLiant SNMP) (ID=HewlettPackard.Servers.ProLiant.SNMP.HPProLiantSNMPPowerSupplies) • Storage (ProLiant SNMP) (ID=HewlettPackard.Servers.ProLiant.SNMP.HPProLiantSNMPServerStorage) • Networks (ProLiant SNMP) (ID=HewlettPackard.Servers.ProLiant.SNMP.HPProLiantSNMPServerNetworks) • Management Processors (ProLiant SNMP) (ID=HewlettPackard.Servers.ProLiant.SNMP.
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HP Core Management Pack discovery rule The HP Servers Core Library Management Pack (ID=HewlettPackard.Servers.Library) in HP ProLiant Server Management Pack contains the following discovery rule: • HP Computer Discovery(ID=HewlettPackard.Servers.HPComputerGroupDiscovery) Discovers HP servers and classifies them under the HP Servers Group. HP ProLiant Servers Base Management Pack discovery rules The HP ProLiant Servers Base Management Pack (ID=HewlettPackard.Servers.
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• HP Servers Group to ProLiant Servers Group Membership Rule (ID=HewlettPackard.Servers.ProLiant.HPServersGroupProLiantServersGroupMembershipRule) Instantiates the HP ProLiant Servers Group under the HP Servers Group. • HP ProLiant Servers Group to ML Servers Group Membership Rule (ID=HewlettPackard.Servers.ProLiant.
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HP ProLiant Servers SNMP Management Pack discovery rules The HP ProLiant Servers SNMP Management Pack (ID=HewlettPackard.Servers.Proliant.SNMP) in the HP ProLiant Server Management Pack contain the following discovery rule: • HP ProLiant SNMP Health Collection Discovery Rule (ID=HewlettPackard.Servers.ProLiant.SNMP.ProLiantSNMPHealthDiscoveryRule) Instantiates Health Collection classes associated with HP ProLiant servers. This discovery rule runs every 4 hours by default.
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• Others (ProLiant SNMP) Rack, Blade Enclosures, etc. error monitoring • Realtime Monitors (ProLiant SNMP) Auto Server Recovery monitoring The event rules for HP ProLiant servers contain all error processing rules. These rules can be edited from the Active Alert or the Rule Authoring panes.
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The Authoring view Rules pane shows all rules. To search for a rule: • Enter the search text in the Look for text box, and then click Find Now. Monitors HP ProLiant Server Management Packs include a set of monitors to update the health states from HP management software. Monitors are presented in the following categories: • Health Collection State monitoring These monitors update the health states to each Health Collection class instance.
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Monitors for HP ProLiant Servers Base Management Packs ID: Name Type Target class Description HP Systems Insight Manager Monitors the health of HP Systems Insight Manager. Dependency Monitor HP Servers Group This Health Rollup Monitor rolls up from the ProLiant Servers Group to the HP Servers Group. Dependency Monitor HP ProLiant Servers Group This Health Rollup Monitor rolls up from the HP ProLiant ML Servers Group to the HP ProLiant Servers Group.
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ID: Name Type Target class HewlettPackard.Servers.ProLiant. Dependency Monitor HP ProLiant DL This Health Servers Group Rollup Monitor rolls up from the HP ProLiant DL Server to the HP ProLiant DL Servers Group. Dependency Monitor HP ProLiant BL Servers Group This Health Rollup Monitor rolls up from the HP ProLiant BL Server to the HP ProLiant BL Servers Group. Dependency Monitor Windows Computer This Health Rollup Monitor rolls up from the HP ProLiant Server to the Windows Computer.
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ID: Name Type Target class Description HewlettPackard.Servers.ProLiant. Dependency Monitor HP ProLiant Server This Health Rollup Monitor rolls up from Server Storage to HP ProLiant Server. Dependency Monitor HP ProLiant Server This Health Rollup Monitor rolls up from Server Networks to HP ProLiant Server. Dependency Monitor HP ProLiant Server This Health Rollup Monitor rolls up from Management Processors to HP ProLiant Server.
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ID: Name Type Target class Manager to HP ProLiant Server. HP Systems Insight Manager to HP ProLiant Server Health Rollup Monitor HewlettPackard.Servers.ProLiant. HPProLiantAdvancedServerSettingHealthRollupMonitor Description Dependency Monitor HP ProLiant Server This Health Rollup Monitor rolls up from HP ProLiant Server Networks to HP ProLiant Server Advanced Server Setting.
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ID: Name Type Target Class Description HewlettPackard.Servers.ProLiant.SNMP. Unit Monitor HP ProLiant SNMP Server Networks Collection Runs a script to get HP ProLiant SNMP Server Networks Collection Health. Unit Monitor HP ProLiant SNMP Management Processors Collection Runs a script to get HP ProLiant SNMP Management Processors Collection Health. Unit Monitor HP ProLiant SNMP Logs Collection Runs a script to get HP ProLiant SNMP Hardware Logs Collection Health.
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ID: Name Type Target Class Description HewlettPackard.Servers.ProLiant. Unit Monitor HP ProLiant SNMP Management Monitors the health of HP ProLiant Remote Monitor Service. Unit Monitor HP ProLiant SNMP Management Monitors the health of HP ProLiant Rack Infrastructure Interface Service. Unit Monitor HP ProLiant SNMP Management Monitors the health of HP ProLiant System Shutdown Service. Unit Monitor HP ProLiant SNMP Management Monitors the health of HP Insight Event Notifier.
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ID: Name Type Target Class Description Collection Health. HewlettPackard.Servers.ProLiant.WMI. Unit Monitor HP ProLiant WMI Temperature Sensors Collection Runs a script to get HP ProLiant WMI Temperature Sensors Collection Health. Unit Monitor HP ProLiant WMI Power Supplies Collection Runs a script to get HP ProLiant WMI Power Supplies Collection Health. Unit Monitor HP ProLiant WMI Server Storage Collection Runs a script to get HP ProLiant WMI Server Storage Collection Health.
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ID: Name HP ProLiant WMI Advanced Server Settings Collection Health Monitor 66 More about the HP ProLiant Server Management Pack Type Target Class Description Advanced WMI Advanced Server Settings Server Settings Collection Collection Health.
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4 HP ProLiant servers NT events (SNMP) ProLiant base hardware events Windows event ID Base hardware event description 1025 HP Windows (SNMP) Memory degraded 1026 HP Windows (SNMP) Memory degraded 1027 HP Windows (SNMP) Memory degraded 1028 HP Windows (SNMP) Memory degraded 1031 HP Windows (SNMP) Memory degraded 1034 HP Windows (SNMP) Memory board or cartridge failed 1035 HP Windows (SNMP) Memory degraded 1038 HP Windows (SNMP) Memory board or cartridge failed 1039 HP Windows (SNMP) Memory
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Windows event ID Base hardware event description 1169 HP Windows (SNMP) Rack enclosure power subsystem degraded 1172 HP Windows (SNMP) Rack enclosure power subsystem degraded 1173 HP Windows (SNMP) Rack enclosure power subsystem degraded 1174 HP Windows (SNMP) Rack enclosure power subsystem degraded 1175 HP Windows (SNMP) Rack enclosure power subsystem degraded 1176 HP Windows (SNMP) Rack power subsystem degraded 1177 HP Windows (SNMP) Rack enclosure power subsystem degraded 1178 HP Windows
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Windows event ID Remote Management Processor event description 1112 HP Windows (SNMP) Remote Management Processor battery connector degraded 1113 HP Windows (SNMP) Remote Management Processor keyboard connector degraded 1116 HP Windows (SNMP) Remote Management Processor mouse connector degraded 1117 HP Windows (SNMP) Remote Management Processor power connector degraded 1181 HP Windows (SNMP) Remote Management Processor failed reset ProLiant cluster hardware events Windows event ID Cluster hardw
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Windows event ID Storage server event description 1065 HP Windows (SNMP) Drive array accelerator degraded or failed or battery failed 1066 HP Windows (SNMP) Drive array accelerator degraded or data degraded or failed 1067 HP Windows (SNMP) Drive array accelerator degraded or failed or battery failed 1075 HP Windows (SNMP) Storage system fan degraded 1076 HP Windows (SNMP) Storage system temperature failed 1077 HP Windows (SNMP) Storage system temperature degraded 1101 HP Windows (SNMP) St
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Windows event ID Storage server event description 1173 HP Windows (SNMP) Fibre Channel tape controller 1174 HP Windows (SNMP) Fibre Channel tape library degraded 1175 HP Windows (SNMP) Fibre Channel tape library door degraded 1176 HP Windows (SNMP) Fibre Channel tape drive degraded 1177 HP Windows (SNMP) Fibre Channel tape drive degraded 1178 HP Windows (SNMP) Fibre Channel tape drive degraded 1179 HP Windows (SNMP) External array controller degraded or failed 1180 HP Windows (SNMP) Drive a
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Windows event ID Storage server event description 1206 HP Windows (SNMP) Drive array accelerator degraded or failed or battery degraded 1207 HP Windows (SNMP) Drive array tape library degraded 1208 HP Windows (SNMP) Drive array tape library door degraded 1209 HP Windows (SNMP) Drive array tape drive degraded 1210 HP Windows (SNMP) Drive array tape drive degraded 1211 HP Windows (SNMP) Drive array tape drive degraded 1212 HP Windows (SNMP) Storage system fan degraded 1213 HP Windows (SNM
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5 HP ProLiant servers NT events (WMI) ProLiant memory events Windows event ID WMI alert 1 HP Windows (WMI) Memory failed 2 HP Windows (WMI) Memory board failed 3 HP Windows (WMI) Memory degraded ProLiant processor events Windows event ID WMI alert 1 HP Windows (WMI) Processor failed 2 HP Windows (WMI) Processor degraded ProLiant remote management processor event Windows event ID WMI alert 3 HP Windows (WMI) Management processor reset failed ProLiant sensor events Windows event ID WMI aler
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ProLiant Ethernet events Windows event ID WMI alert 2 HP Windows (WMI) Network interface failed 4 HP Windows (WMI) NIC teaming degraded 5 HP Windows (WMI) NIC teaming failed 8 HP Windows (WMI) NIC teaming member dropped 12 HP Windows (WMI) Network interface degraded ProLiant Smart Array events 74 Windows event ID WMI alert 2 HP Windows (WMI) Smart Array controller failed 3 HP Windows (WMI) Smart Array controller degraded 4 HP Windows (WMI) Smart Array controller degraded 7 HP Windows
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ProLiant SAS events Windows event ID WMI alert 2 HP Windows (WMI) SAS controller failed 102 HP Windows (WMI) SAS logical drive failed 103 HP Windows (WMI) SAS logical drive degraded 202 HP Windows (WMI) SAS physical drive failed 204 HP Windows (WMI) SAS physical drive predictive failure 301 HP Windows (WMI) SAS storage system power supply degraded 303 HP Windows (WMI) SAS storage system power supply degraded 305 HP Windows (WMI) SAS storage system fan degraded 306 HP Windows (WMI) SAS sto
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ProLiant SATA events Windows event ID WMI alert 603 HP Windows (WMI) SATA physical drive failed 604 HP Windows (WMI) SATA physical drive degraded 605 HP Windows (WMI) SATA physical drive predictive failure 613 HP Windows (WMI) SATA physical drive failed ProLiant Advanced Server Settings events NOTE: 76 The Advanced Server Settings is only for ProLiant DL980 G7 (with WMI data source).
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6 Troubleshooting Introduction The following information is designed to help resolve some common problems that may occur when using the HP ProLiant Server Management Pack for System Center. Administrative issues The following sections provide troubleshooting information for administrative issues with the HP ProLiant Server Management Pack. Operations Manager is not discovering HP ProLiant servers HP ProLiant servers might not be discovered by Operations Manager for several reasons.
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Operational and usage issues The following sections provide troubleshooting information for operational and usage issues with the HP ProLiant Server Management Pack. Management pack and HP tools are not functioning on a managed node where Health Service is installed When installing the management pack on a node that has the Operations Manager Health Service installed, the installer for the 1.x version of HP ProLiant Server Management Pack for System Center completes without error.
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The discovery and state monitoring provides the latest HP server inventory and state results to the SCOM console. This monitoring displays a near realtime state of the HP server and provides the state of each hardware subsystem (collection) down to the HP Health Collection level. Because HP Health Collections are subsystem levels of information, they do not present detailed component-level information. To get the detailed information, launch the HP System Management Homepage (SMH) console task.
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Event view and Performance view are empty HP ProLiant Server Management Packs do not have data collection rules for Event and Performance. Though these views are accessible from HP Classes, data does not appear on these views. In order to see an NT Event, launch the Computer Management task and view the Event Viewer folder under System Tools. Events from HP Insight Management Agents are stored in the System event log.
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are "Cooling" and "Memory", "P…S" stands for "Power Supplies" and "Server Networks", and "S…T" stands for "Server Others" and "Temperature Sensors". To view the entire health collection for a specific server, expand the folders. Server icon or alert state of a managed server appears gray Operations Manager displays a green check to indicate a healthy state, a yellow exclamation point to indicate a warning, and a red X to indicate an error.
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To enable the server to be monitored by the HP Insight Management Agents, choose one of the following options: • Restart the server on which you have uninstalled the HP Insight Management WBEM Providers. After restart, the server uses the HP Insight Management Agents. • Override the Management preference setting to use HP Insight Management Agents for monitoring.
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HP ProLiant Management Tasks can report an unexpected exit code When starting a failed HP Insight Management Agents service using HP ProLiant SNMP Management Tasks, the task output might report an unexpected value for the exit code. The management tasks use the Windows SC.EXE utility to start the requested service, and the tasks report the SC.EXE exit code in the task output. If needed, manually confirm that the task has started properly on the managed system.
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pane shows the first event that was generated only. To view the most recent similar alert, click View additional knowledge... from the Alert Details pane and select the Alert Context tab on the Alert Properties screen.
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7 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Software product name • Hardware product model number • Operating system type and version • Applicable error message • Third-party hardware or software • Technical support registration number (if applicable) If you purchased HP Insight Control for Microsoft System Center as part of an HP Insight Control license, you are entitled to 24 x 7 HP Softw
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http://www.hp.com/go/hpsc After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at http://www.hp.com/go/hpsoftwareupdatesupport to obtain software, documentation, and license updates. Warranty information HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty applies to all Insight Management products.
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Ctrl+x or Ctrl-x A key sequence that indicates you must hold down the keyboard key labeled Ctrl while you press the letter x. ENVIRONMENT VARIABLE The name of an environment variable, for example, PATH. Key The name of a keyboard key. Return and Enter both refer to the same key. Term A term or phrase that is defined in the body text of the document, not in a glossary. User input Indicates commands and text that you type exactly as shown.
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8 Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.
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A Installing the HP ProLiant Server Management Pack for System Center 1.x This appendix contains the information for installing the HP ProLiant Server Management Pack for System Center 1.x available for downloading from the HP Insight Control Integrations website at https://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do? productNumber=HPSCOMMP-P. The 2.x versions of HP ProLiant Server Management Pack for System Center are available as part of HP Insight Control for Microsoft System Center 6.
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The Setup Type screen is displayed. 11. Select the setup type from the following options, and click Next. • Complete–Select this setup type to install necessary features onto the Operations Manager environment. • Custom–Select this setup type to select the features to install the features in a console-only environment. NOTE: The Custom Data Manager, which is installed with the Console Tools, must be installed on all remote consoles. The Custom Setup screen is displayed. 12.
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The results can be viewed using the Management Packs view in the SCOM console. Import logging data is also available in the ProLiantImportMPs.log file.
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B HP ProLiant Server Management Pack (v 1.x) for Microsoft System Center Support Information This appendix describes the supported hardware, firmware, and software for the HP ProLiant Server Management Pack (v 1.60) for System Center. HP SCOM Management Packs support The HP ProLiant Server Management Pack 1.x for System Center integrates with Microsoft System Center Operations Manager (SCOM).
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Hardware Dependencies The managed computers must be HP ProLiant servers currently supported by either HP Insight Management Agents or HP Insight Management WBEM Providers. Other Dependencies None.
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Index A Alerts view Active Alerts view, 37 analyzing HP alerts, 21 Introduction, 6 Views, 35 alerts, HP, 35 alerts, viewing, 35 architecture, 7 audience assumptions, 6 B base hardware events, ProLiant, 67 C cluster hardware events, ProLiant, 69 computer attributes, 8 computer groups Using the HP ProLiant Server Management Pack for System Center, 8 Computer Management, 17 Computers view see Windows Computers view Custom HP Systems Insight Manager task, 14 D diagnostic scripts, disabling, 23 diagnostic scr
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O operation, 7 overriding individual monitors, 10 P preference setting, SNMP and WMI management, 8 processor events, ProLiant, 73 product architecture, 7 product operation, 7 product overview About this guide, 6 Introduction, 6 Overview, 6 ProLiant Advanced Server Settings events, 76 ProLiant base hardware events, 67 ProLiant cluster hardware events, 69 ProLiant environmental hardware events, 68 ProLiant Ethernet events, 74 ProLiant Fibre Channel events, 75 ProLiant Memory events, 73 ProLiant network inter