HP Device Monitor (v 1.1) for Microsoft System Center User Guide

Events are not being logged in the HP Device Monitor Event log when a
non-administrator account is used
This is expected behavior when the DMC is used with a non-administrator account. To ensure all
events are logged, it is recommended that an administrator account be used when managing
devices with the DMC.
When a non-administrator account is used, events can be viewed in the device monitor logs
generated under %ProgramFiles%\HP SCOM Management Packs\HP Device Monitor
Service.
Add Onboard Administrator does not add an unverified enclosure
Before adding the Onboard Administrator to the DMS, the add process verifies the enclosure
Onboard Administrator address, login credentials, and the firmware version on Onboard
Administrator of the enclosure. You can add only valid enclosures to the DMS.
Downgrade of Onboard Administrator firmware is not supported
The supported Onboard Administrator firmware versions are 2.04 and above. Do not downgrade
the Onboard Administrator firmware on enclosures that have been added and are currently
managed.
Updating the password or community string
If an Onboard Administrator password or Linux/VMware/Agentless SNMP community string has
been changed, you must update the information in the DMC.
Use the update option to update Onboard Administrator login and password information, or to
update a Linux/VMware/Agentless community string
Add Agentless Server option not displayed in the DMC
The Add Agentless Server option is not available if the selected device monitor connection is
running DMS version 1.0. This option is only available with DMS version 1.1. The version of the
selected DMS is shown in the status line at the bottom of the DMC.
Cannot launch the DMC from the SCOM console
When you attempt to launch the DMC from the SCOM Operations console, the operation fails
and an error message indicates that the system cannot find the file specified.
This error can occur if the DMC is not installed in the Operations console. To resolve this problem,
install the DMC on the computer running the Operations console. For information, see the HP
Insight for Microsoft System Center Installation and Configuration Guide.
Operating System field in the DMC indicates “unknown”
If the value of the server Operating System field in the DMS has changed to “unknown” it may
indicate that the associated management service has stopped.
For VMware and Linux servers: Check the status of the Insight Management Agents service for that
server. If the Insight Management Agent service has stopped, restart the service.
For Agentless servers: Check the status of the Agentless Monitoring Service (AMS) for the server.
If the AMS has stopped, restart the service.
After changing the hostname of a device, the device is no longer displayed in the
SCOM console.
If the hostname is changed for an Onboard Administrator, Linux, VMware, or Agentless client, the
DMS will lose connection to the device and the device will no longer be displayed in the SCOM
DMC operational and usage issues 27