HP Insight Control Linux Edition Support Matrix

HP support and contact information 19
HP Software Technical Support and Update Service
Starting July 2007, HP Insight Control Linux Edition will include one year of 24 x 7 HP Software Technical
Support and Update Service. This service provides access to HP technical resources for help in resolving software
implementation or operations problems. The service also provides access to software updates and reference
manuals either in electronic form or on physical media, as they are made available from HP.
With this service, HP Insight Control Linux Edition customers will benefit from expedited problem resolution and
proactive notification and delivery of HP Insight Control Linux Edition software updates.
To activate your HP Software Technical Support and Update Service for HP
Insight Control Linux Edition, you
must register your software purchase through the HP website at http://www.hp.com/go/icle
.
Failure to register your service will jeopardize service fulfillment.
Your Service Agreement Identifier (SAID) will be delivered to you after registration. After you have received your
SAID, you can go to the software update manager (SUM) web page to view your contract online and elect
electronic delivery (in addition to standard media-based updates). For more information about this service, see
http://www.hp.com/services/insight
.
In addition to the new Software Technical Support and Update Service, HP also offers a number of additional
software support services, many of which are provided to our customers at no additional charge.
• Warranty—HP will replace defective delivery media for a period of 90 days from the date of purchase.
This warranty applies to all Insight Control Management, HP Systems Insight Manager, and ProLiant
Essentials products.
• Startup technical software support—Phone support is available to help you with basic installation and set-
up, and standard usage questions. This support is provided by the knowledgeable HP Insight Control
Management and Systems Insight Manager specialists’ team, and is available for no additional charge up
to 90 days from the date of purchase
of your server. For support in the U.S., call 1-800-HP-INVENT (1-800-
474-6836). (When prompted, say "Insight Manager, P2P, and SMP.") HP Worldwide support numbers for
HP SIM, P2P, and SMP are available at http://www.hp.com/country/us/en/wwcontact.html
.
• Join the discussion (http://forums.itrc.hp.com)
—The HP Support Forum is a community-based, user-
supported tool for HP customers to participate in discussions amongst the customer community about HP
products. For discussions related to Insight Control and ProLiant Essentials software, see the “Management
Software and System Tools” area.
• Software and Drivers download pages (http://www.hp.com/support)
—provides latest software and drivers
for your ProLiant products.
• Management Security (http://www.hp.com/servers/manage/security
)—HP is proactive in its approach to
the quality and security of all its management software. Be sure to check this website often for the latest
downloadable security updates.
• Obtain the latest SmartStart (http://www.hp.com/servers/smartstart)—The SmartStart, Management, and
Firmware CDs are now freely available for download following a simple registration from the SmartStart
web site. If you wish to receive physical kits with each release, you can order single release kits from the
SmartStart website. To receive proactive notification when SmartStart releases are available, subscribe to
Subscriber's Choice at http://www.hp.com/go/subscriberschoice
.