HP Insight Control Server Provisioning 7.2 Update 1 Install Guide

Creating a support dump
You might want to create a support dump in the following situations:
• Some error messages displayed by Insight Control server provisioning recommend you create
a support dump of the appliance so it can be sent to HP Support for analysis.
• If you experience a problem you think might require analysis of internal appliance data, HP
recommends creating a support dump as soon as the problem occurs to better capture
significant data.
• In some cases HP Support might request you create a support dump as part of a service
engagement.
This support dump feature gathers logs, system configuration, and status information, then creates
an encrypted, compressed file that can be sent to HP Support for troubleshooting. Here are the
steps to create a support dump.
1. Log in to the appliance with administrator privileges. (If you are unable to log in to the
appliance, see the HP Insight Control Server Provisioning 7.2 Administrator Guide for
instructions on using a REST API to create and download a support dump.)
2. Navigate to the Settings page via the main menu.
3. Select Actions→Create support dump.
While the support dump is being created, you may continue doing other tasks.
4. When the support dump creation is complete, you will be prompted to save the tar.gz file.
If your browser settings specify a default download folder, that will be the default download
location.
5. Contact HP Support to get instructions on delivering the support dump.
A support dump collects the following information from your appliance. The support dump is
encrypted.
All appliance configuration information, including:
• Revision of the appliance software
• Network configuration
• DNS servers
• NTP servers
Information about the running appliance, including:
• All processes
• Memory
• Disk space
• Network statistics
• Routing
• Hardware information
Log data, including:
• All standard Linux operating system logs
• All appliance logs
• Logs from all jobs run in the past three days
• Installation logs
• The system audit log
Creating a support dump 9