HP Insight Control Server Provisioning 7.2 Online Help

11 Users.....................................................................................................96
11.1 About user roles...............................................................................................................96
11.2 Overview screen for users.................................................................................................96
11.3 Adding a user.................................................................................................................96
11.4 Editing a user account......................................................................................................98
11.5 Editing your own user profile.............................................................................................99
11.6 Removing a user account................................................................................................100
12 Troubleshooting index............................................................................101
12.1 Known issues and restrictions...........................................................................................101
12.2 Customer advisories.......................................................................................................101
12.3 The GUI has display problems........................................................................................101
12.4 Links in EULA lead to error message................................................................................101
12.4.1 Symptom...............................................................................................................101
12.4.2 Resolution.............................................................................................................101
12.5 Target servers cannot PXE boot into the appliance.............................................................101
12.5.1 Symptom...............................................................................................................101
12.5.2 Possible causes......................................................................................................101
12.5.3 There is no DHCP server on your network..................................................................101
12.5.4 Incorrect gateway and DNS information...................................................................102
12.5.5 A firewall is blocking PXE/TFTP requests...................................................................102
12.6 Unable to add a server via iLO.......................................................................................102
12.6.1 Possible causes......................................................................................................102
12.6.2 iLO is unresponsive................................................................................................102
12.6.3 iLO IP address is incorrect.......................................................................................102
12.6.4 The iLO is not accessible from the appliance.............................................................102
12.6.5 Incorrect iLO credentials.........................................................................................102
12.6.6 Insufficient iLO permissions......................................................................................102
12.6.7 Target system is at the BIOS screen or powering on....................................................102
12.6.8 BIOS date and time are too far off...........................................................................103
12.6.9 iLO password uses illegal characters........................................................................103
12.7 Error: Cannot add user. The login/user name already exists................................................103
12.8 Target servers unable to reach the Media Server Windows file share...................................103
12.8.1 Symptom...............................................................................................................103
12.8.2 Possible cause checklist..........................................................................................103
12.9 Unable to deploy an OS................................................................................................103
12.9.1 Possible cause checklist:..........................................................................................103
12.10 Device busy error on create stub partition........................................................................104
12.10.1 Symptom..............................................................................................................104
12.10.2 Possible causes.....................................................................................................104
12.10.3 There is a previously installed Windows OS on multiple disks.....................................104
12.10.4 There is a previously installed Windows OS on the boot disk and SAN.......................104
12.11 Linux or ESXi Build Plan error: create stub partition............................................................104
12.11.1 Possible causes......................................................................................................104
12.11.2 No physical disk found on server.............................................................................104
12.11.3 Smart array is not configured properly......................................................................104
12.12 Windows Build Plan error: Diskpart failed to create system drive partition............................104
12.12.1 Symptom..............................................................................................................104
12.12.2 Possible causes.....................................................................................................104
12.12.3 The SystemDiskNumber custom attribute is invalid.....................................................105
12.12.4 You have an inappropriate drive.............................................................................105
12.12.5 There are undefined RAID drives.............................................................................105
12.13 OS deployment error: Could not find the SUSE Linux Enterprise Server 11 Repository.............105
12.14 Windows Build Plan error: Please provide a value for custom attribute ‘ProductKey_<OS>’ to
proceed with installation........................................................................................................105
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