HP Insight Control Virtual Machine Management 6.0

4 Troubleshooting
The Troubleshooting chapter is divided into the following sections. To access a section, click the link.
Troubleshooting
“Installation”
“Configuration”
“Insight Control virtual machine management controls”
“VMM Pack functions”
“HP SIM console integration”
“Hardware”
“Insight Control virtual machine management Events”
Installation
In an environment using multiple instances of HP SIM CMS, Insight Control virtual
machine management can only be installed on one CMS
HP SIM manages devices by polling them periodically, receiving traps, and connecting to run tasks, such
as software updates or scripts. A device can be polled by one or more instances of HP SIM.
Insight Control virtual machine management requires that a more persistent connection be maintained with
the virtual machine hosts and the virtual machine guests. Multiple instances of Insight Control virtual machine
management cannot be used to control the same set of hosts and guests.
HP SIM and Insight Control virtual machine management are multiuser capable, so multiple instances are
not required to provide concurrent access to HP SIM and Insight Control virtual machine management.
System starting improperly or installation fails to proceed
If the HP SIM or database services are not started properly, an installation fails to proceed, or a manual
uninstallation is required when HP SIM and database services are running, then the following message might
appear:
Systems Insight Manager or database service is not started properly.
Installation fails to proceed. Uninstall manually when HP SIM and database
services are running properly.
Insight Control virtual machine management installation and uninstallation require HP SIM and database
service to be running. To resolve the issue:
1. From the Windows toolbar, select Start→Settings→Control Panel→ Administrative Tools→Services.
2. Be sure the HP SIM service has been started.
3. Select the database system. Be sure the database service is started.
4. Open Microsoft® Internet Explorer, and then enter http://CMS name or IP:280.
5. Be sure that the HP SIM console appears.
Uninstall Insight Control virtual machine management by using a method described in the “Uninstalling
Insight Control virtual machine management” section.
Troubleshooting 51