HP Insight Control Virtual Machine Management 6.3 User Guide
Handling automatic pre-failure events.................................................................................................28
Handling automatic pre-failure events using the vCenter Server DRS cluster enabled in the vCenter Server....28
Handling semi-automatic pre-failure events with the vCenter Server DRS cluster enabled in the vCenter
Server............................................................................................................................................28
Handling automatic pre-failure events using the Set Alternate host feature................................................29
Handling semi-automatic events using the Set Alternate host feature........................................................29
Task: Setting alternate hosts....................................................................................................................29
Task: Periodic backup of virtual machines.................................................................................................29
6 Troubleshooting........................................................................................31
Insight Control virtual machine management controls.................................................................................31
Virtual machine customization fails during template deployment ............................................................31
Deploying a virtual machine on a host with password having special character (") embedded within it, fails
to work as expected.........................................................................................................................31
Virtual machine host and guest icons do not appear in virtual machine management................................31
Insight Control virtual machine management does not display the system name, system IP address, and
operating system..............................................................................................................................32
Critical status appears for a virtual machine host in virtual machine management.....................................32
A blank page appears when you launch virtual machine management from Systems Insight Manager........32
Virtual machine status is not updated..................................................................................................33
Virtual machine guest information becomes inaccessible from virtual machine management......................33
A virtual machine host appears in virtual machine management multiple times.........................................33
Live Move fails after SAN move.........................................................................................................33
Virtual machine host experiences extremely slow response time..............................................................33
Insight Control virtual machine management demo licensing..................................................................33
If the same backup is restored multiple times, then the Restore Virtual Machine from backup operation
fails...............................................................................................................................................33
Recovery of virtual machine fails with incompatible hardware configurations...........................................33
An error occurs when you click Remote Desktop...................................................................................33
Insight Control virtual machine management functions................................................................................34
Stop VM task does not perform as expected on Xen on RHEL 5.4 x86 virtual machine hosts......................34
Error message Unknown to VMM appears when performing the copy operation on a virtual machine.........34
Restarting VMM service while any guest VM lifecycle operation or guest VM movements across hosts is in
progress will result in failure..............................................................................................................34
Copied or moved Xen virtual machine guest does not start on the destination host....................................34
Handle virtual machine host prefailure events task does not progress......................................................35
HTTP ERROR: 500 Internal Server Error message appears during a virtual machine management move or
copy operation................................................................................................................................35
Insight Control virtual machine management cannot move virtual machines with certain disk types.............35
Virtual machine files are not deleted after a move for Xen hypervisors.....................................................35
Virtual machine devices might not be available after a copy or move.....................................................35
Launching the remote console from virtual machine management console might fail..................................35
Insight Control virtual machine management does not display Quick Move option for HA configured Microsoft
Hyper-V server virtual machines in the Move wizard.............................................................................35
Hyper-V R2 host virtual machines recovered on alternate host using Failed Host Recovery cannot be powered
on.................................................................................................................................................36
HP Systems Insight Manager console integration.......................................................................................36
The virtual machine guest is not listed on the Systems Insight Manager All Systems page...........................36
Certain Insight Control operations cannot be performed on a virtual machine..........................................36
The Systems Insight Manager console does not identify a server as a virtual machine host.........................36
The Systems Insight Manager console does not discover a virtual machine host or guest............................36
Systems Insight Manager console identifies a virtual machine guest as an unknown or unmanaged device...36
The virtual machine is discovered as an unmanaged system..................................................................37
Uninstalling or retiring an Systems Insight Manager CMS......................................................................37
Hardware............................................................................................................................................37
Re-entering the server serial number and product ID ............................................................................37
Additional resources.........................................................................................................................38
4 Table of Contents