HP Insight Control Power Management 7.0 User Guide

Solution: Close the progress bar window. Provide the correct iLO credentials for the servers in the
enclosure and try setting EDPC.
When DCPC Shutdown rule is invoked on a managed node, the system does
not shut down.
When DCPC Shutdown rule is invoked on a managed node running on Windows Server 2003
SP2 (x64) operating system, the task is successful. But, the system does not shut down and the
following message appears:
System shutdown initiated successfully
'shutdown' is not recognized as an internal or external command, operable
program or batch file.
Solution: Perform the following to resolve the problem:
1. Install the hot fix, KB942589, for Windows Server 2003 x64 SP2 from the Microsoft website
http://support.microsoft.com/kb/942589/.
2. Invoke the Shutdown rule from DCPC.
DCPC and topology pages do not load on Microsoft Internet Explorer 9.0
when there is no Internet connection.
When there is no Internet connection, the DCPC and topology pages fail to load on Internet Explorer
9.0.
Solution: Reestablish the connection to the Internet. After the Internet connection is established and
DCPC/topology page is opened, the page works as expected with Internet Explorer 9. After the
required files are downloaded by Adobe Flash Player, connection to the Internet is not required.
DCPC shutdown tasks fail on Microsoft Hyper-V hosts.
For Microsoft Hyper-V, the SSH communication between the CMS and managed node works
properly only when the managed node is in a work group. If the managed node is in domain,
then the communication between the managed node and CMS fails over SSH. For Windows node,
the SSH communication between the CMS and managed node fails only if both are in domain.
Graceful Shutdown of virtual machine (hypervisor) host fails due to time out
error.
In a large data center having more number of virtual machines, the Graceful Shutdown action
ends in failure of host shutdown due to incorrect estimation and configuration of time out value.
Solution: If Graceful Shutdown of hypervisor host fails due to time out (30 mins) error, it is
recommended to increase the GlobalTimeoutForShutdown to an appropriate value and rerun
the rule again. You can change the GlobalTimeoutForShutdown value in the
Ruleaction.properties file.
Insight Control power management enhanced reports are unavailable on
CMS.
When you click on Reports→Enhanced Reports, power management reports do not appear in the
list of available reports.
Solution: Follow the workaround solution provided in the HP Systems Insight Manager 6.2 Release
Notes available at: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/
c02537450/c02537450.pdf.
32 Troubleshooting