HP Insight Control for Linux 7.0 User Guide

Corrective actionsCause/Symptom
Perform the appropriate action:Incorrect or no information returned for Insight Control for
Linux
The shownode config command returns no data, as
shown here:
• Reconfigure by running the
Options→IC-Linux→Configure Management Services
task.
This usually corrects missing managed systems and other
bad data.
# shownode config
all:
The shownode info returns an error message, like the
one shown here:
• Use the mxnode -ld hostname command or the HP
Insight Control user interface; to determine if HP SIM
has the correct data for the System name, Host name,
and IP addresses for the host name in its database.
# shownode info
NO CACHE FILE! RERUN create_nodenames.
# mxnode -ld venus
System name: venus
Failure at
/opt/hptc/perl/lib/sim/hptc_node.pm line
###
Host name: venus
Managed systems are missing from the output of the
shownode command.
IP addresses: 192.0.2.1;
OS name: LINUX
OS revision: 5.1
OS revision text: Kernel Release:
2.6.18-53.el5 ...
• Verify that the
/opt/hptc/nagios/libexec/gather_all_data
--verbose command is gathering data.
Perform the following actions:“Configure System to Boot from Network" operation fails
because respository port 60000 is already in use.
Another process is using port 60000, which is designated
as the repository port.
• Edit /opt/mx/icle/icle.properties file. Select
a different port for REPOSITORY_HTTP_PORT
parameter.
• Restart Insight Control for Linux with the following
commands:
# mxstop
# mxstart
• Rerun the task to configure the system to boot from the
network.
25.6 Troubleshooting connection problems
The following table provides actions to correct a possible connection problem.
Corrective ActionsCause/Symptom
Perform the following actions:Cannot connect to network
• Verify the network connection.
• Examine the firewall.
• Verify that HP SIM is operating properly.
• Verify the following settings in the /opt/hptc/etc/
sysconfig/cmsserver.ini file:
◦ The value of cmsServer should be the IP address
of the CMS.
◦ The value of cmsPort should be 50001.
◦ The value of cmsSslPort should be 50002.
If these values are correct, rerun the following
commands:
# /opt/hptc/sbin/create_raapis
# /opt/hptc/sbin/create_MxpiMainService
208 Troubleshooting