HP IMC Software Warranty & Services Definition

Support Category
Service and Support Options
Trial Software
Support
included with license
Foundation Care SW Only
Contract
Lifecycle Event Services
(Ala Carte, One-time)
Proactive Care
DataCenter Care
Consulting
(Design, Deploy, Implement)
Basic device discovery and device management (IP network discovery, basic IMC telnet
policy, basic IMC SNMP community configuration)
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Creation of custom eAPI reports
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Complex configuration of advanced function modules (e.g. - SDNM, VFM, VAN RAM,
UAM, etc.)
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Support of advanced function modules (e.g. - SDNM, VFM, VAN RAM, UAM (BYOD), etc.)
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Resolution of product faults with respect to standard feature / functionality
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How to get access to online support tools and technical resources
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Software Features and operational advice
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Advanced remote assistance (HP remote to customer environment)
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Onsite support
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Access to Technical resources (Phone, Electronic)
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Entitlement to Software updates/Bug-fixes
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Entitlement to Software upgrades to new version
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Update and Upgrade guidance
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Cabling & physical layer troubleshooting
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