HP IMC Software Warranty & Services Definition

IMC software support summary
General
Warranty assistance includes:

Local business hours support for the warranty number/country that you are calling into and
includes case creation and ongoing case update/ management

Web - Case creation, update/ management
Warranty assistance does not include:

After hours support

Onsite support
90 days of support is included with
the license

Assistance with the initial setup and configuration of purchased software (See more details in
table below)

Answering installation questions, interpreting system error messages, isolating installation
problems, and obtaining software updates.

Provide assistance to clarify if the specific product is being used in a manner aligning with
published deployment guides.

All offered software releases are available for download for 90 days
60 days of support is provided for
IMC trial software

Assistance with the initial setup and basic configuration

Answering installation questions, interpreting system error messages, isolating installation
problems, and obtaining software updates.
For more information on purchasing services see www.hp.com/networking/services.