HP IMC Software Warranty & Services Definition

IMC software support detail
Support Category
Service and Support Options
Trial Software
Support
included with license
Foundation Care SW
Only Contract
Lifecycle Event
Services
(Ala Carte, One-time)
Proactive Care
DataCenter Care
Consulting
(Design, Deploy, Implement)
IMC software support
60
days
90 days
Remote assistance to achieve successful installation - Loading software, license
activation and access to the user interface
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CLI or GUI/web management connectivity support (How to get connected to my
management interface)
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Phone/email assistance to achieve successful modules installation - Loading
software, license activation
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Installation advisory support (Database designs, etc.)
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Assistance with basic IMC database communication
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Troubleshooting device discovery and device management
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Connectivity with HP devices
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Connectivity with 3rd party devices
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Design of a network, installation instruction or assistance with planned network
maintenance and upgrades
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