HSG60 and HSG80 Controller and HSx80 Cache Module Replacement Procedures for Array Controller Software V8.7x-x Release Notes

Troubleshooting
57HP StorageWorks HSG60 and HSG80 Controller and HSx80 Cache Module Replacement
Procedures for Array Controller Software V8.7x-x Release Notes
Resolving Unexpected Bugcheck Condition Error Messages
If the replacement controller restarts at the same time that Enter or Return is
pressed to terminate FRUTIL on the operational controller, an unexpected
bugcheck condition error message can occur.
Note: This condition cannot be cleared with CLI commands. The NVRAM of the
replacement controller must be erased by lifting a contact tab to the lithium battery on
the controller (which causes the controller NVRAM to return to a basic configuration
without a controller serial number present). It is necessary to run the DANGEROUS
command to restore the controller.
Refer to Table 6 for procedures on resolving the unexpected bugcheck condition
error message.
Table 6: Resolving an Unexpected Bugcheck Condition Error Message
Resolution
Message
UNEXPECTED BUGCHECK CONDITION - LAST FAILURE CODE: 120E0310LAST
FAILURE CODE: 120F0310%FLL----28-MAY-2003 17:50:08-- OCP Code: 30An
unexpected bugcheck occurred before subsystem initialization
completed. Exec flags: 00000039 RIP: C013154C System Information
Valid: Yes Last Failure Code: 120E0310 (No Last Failure Parameters)
-OR-Last Failure Code: 120F0310 (No Last Failure Parameters)
Resolution 1. Display configuration information for both controllers (if possible) by entering the
following commands from the operational controller:
SHOW THIS_CONTROLLER FULL
SHOW OTHER_CONTROLLER FULL
(if possible)
If you are unable to submit the SHOW OTHER_CONTROLLER FULL command
above, proceed to the next step.
2. Record all controller configuration information for both controllers, if possible.
Otherwise, record controller configuration information for the operational
controller only, and proceed to the next step.
3. Shut down the operational controller by entering the following command:
SHUTDOWN THIS_CONTROLLER
4. Disconnect the PC or terminal from the operational controller.
5. Connect a PC or terminal to the maintenance port of the failed controller.