HP Software File Migration Agent Installation and Administration Guide (September 2009)

Troubleshooting | 129
Troubleshooting common issues
If a system fault (BSOD) occurs
A system fault (blue screen) occurs when Windows detects a problem or error from which it cannot recover.
The contents of the memory are dumped to a file for later analysis. (By default, this file is
%SystemRoot%\memory.dmp.) When this screen is displayed, deeper investigation with WinDBG and
debugged version of file system filter must be initiated by Technical Support.
Have the following information ready when you report a system fault (blue screen):
• Windows operating system version and service pack level
• Name of installed file system filters (screenshot of fltmc command output)
• FMA log files
• Application and system event log
• Memory dump file
If an application fault occurs
A crash dump analysis must be performed by Technical Support if the application fault was caused by one of
the following processes:
• HsmSvc.exe
• HsmVolMgr.exe
•FMACfs.exe
•FMACli.exe
Have the following information ready when you report an application fault:
• FMA log files
• Application and system event log
• Full crash dump file
• The crash dump location is displayed by drwtsn32.exe.
• The crash dump type (Full, Mini, NT4 compatible Full) can be configured using drwtsn32.exe.
If the system stalled
The user interface or Windows Explorer can take a long time to open if the system stalls.
• Check whether the computer on which FMA is installed is up and running
• Check the configuration of the computer on which FMA is installed.
• Verify that port 9111 (default) is not used by any other application.
• Check the following registry entry:
HKLM\Software\Hewlett-Packard\HP FMA\ConfigServer
• For a stand-alone system, the ConfigServer entry is not needed. If the entry exists, it must be
set to localhost.
• For a cluster system, the ConfigServer entry is mandatory and must be set to the virtual cluster
IP address.
• Check FMA log files for FMACfs error messages.