HP Software File Migration Agent Installation and Administration Guide (September 2009)
130 | Troubleshooting
Tracing Archive Files
• Enter the following to retrieve the storage descriptors:
fmacli info –l filename
The following example shows the output from this command:
Gather the following file location information:
• Archive ID
• storage_handle_descr
• On the FMA user interface, look up the RSA configuration and determine the URI.
• For CIFS, the URI is the primary archive + storage_handle_descr, for example:
\\NAS\arc2\W2K3EE64BIT\9C162104\openbooks\uml_tutorial.pdf
• For FTP, the URI is Host/IP + ftp_server_RootDirectory + RSA_root-path + Filename, for
example:
ftp: //FSE/ftp_server_RootDirectory/fs1/openbooks/uml_tutorial.pdf
where ftp_server_RootDirectory is the home directory for the ftp user fma.
If the “Duplicate Serial Number” error message is displayed
A snapshot of a managed volume has been mounted on the system. This is not supported by FMA.
If offline files are not accessible (ACCESS_DENIED)
• Verify that Hsmfilter is running. If it is not, enter fltmc load hsmfilter and start the FMA
services.
• Check whether the file is inactive.
• Enter the following to determine the file status: fmacli info filename
• Enter the following to activate the file: fmacli act filename
• Check whether the filter recall timeout has been exceeded. Access the file again and then increase the
filter timeout (HsmfsTimeout) in the registry.
• Check whether the archive read timeout has been exceeded. Increase the archive read timeout
(ArchiveTimeout) in the registry.
• Check NTFS security.