HP Software File Migration Agent Installation and Administration Guide (September 2009)
132 | Troubleshooting
4. Click OK.
If the “<<< Auto-activate metadata file 0x0000000000000000 terminated,
rc=00000020” (rc=0x0020 “Sharing Violation”)” error is displayed
Auto Activation is the process that takes place when managed files (stub files) are restored from a backup.
Each file must be activated by a dedicated thread in the system. This error indicates that the delay time for
auto activation must be increased.
To increase the delay time for auto activation
1. In the left pane of the FMA user interface, right-click File Migration Agent.
2. Click Properties.
3. In the Properties dialog box, enter a higher delay time in the Auto Activate Delay field in the Global
Settings area.
4. Click OK.
Troubleshooting third-party application issues
If unexpected recalls occur during backup
• Check the FMA log file to see which process has triggered the recalls. For example:
Event: data offline, fileID=0x000100000002971C, type=READ, process=[iexplore.exe], SID=[S-1-5-
21-1507807297-445138137-1326596225-500]
• If recalls were triggered by the system process, configure AntiVirus real-time scanning mode to “on-
write” access.
• Configure the backup management application for VSS.
• Verify that the managed volume is not backed up using a share.
If unexpected recalls occur during AntiVirus manual scans
• Check the FMA Release Notes to see whether the AntiVirus is supported for FMA.
• Determine the process name that triggered the recalls. Check whether this process name is listed in the
FMA IgnoreModules registry entry.
If unexpected recalls occur while searching for words or phrases using
Windows Explorer
Clear Search tape backup in Advanced options.
If unexpected recalls occur while searching using Google Desktop
This is not supported by FMA.
If there are no search results for offline files
• Windows Explorer skips files with the Offline attribute set.
• Microsoft Index Server removes the indexes for offline files.
If thumbnails are not visible
Windows Explorer removes the thumbnails for offline files.
If poor backup performance occurs
Configure the AntiVirus real-time scanner to “on-write” access.