HP StorageWorks Enterprise Virtual Array 3000/5000 updating product software guide (VCS 3.110) (5697-7959, February 2009)
EVA software compatibility reference.See“Required documentation”onpage14forthelinkto
this do cument.
2. Determine if HP Command View has been restarted.
3. If you are using Emulex HBAs, ensure that the Emulex utility sees the EVA W WNs.
4. Ensure that the server and EVA is logged into the fabric a n d check the following:
a. Check the switch for zoning.
b. Ensure that each HBA has access to only half of the EVA ports.
5. Clear the browser cache as follows:
a. On the General tab under Temporary I nternet files, click Settings.
b. Click Every visit to the page under Check for newer versions of stored pages.
6. Reboot the SMA.
Troublesh
ooting HP Command View EVA with a management server
Use the fol
lowing steps to isolate problems that may occur when using HP Command View EVA with
a manag em ent server:
1. Check the HP StorageWorks EVA software compatibility reference to ensu re that the version of HP
Command View EVA you are using is compatible with the VCS version. For complete details on EVA
software compatibility, refer to the EVA software version compatibility table in the HP StorageWorks
EVA software compatibility reference.See“Required documentation”onpage14forthelinkto
this doc
ument.
2. Ensure that the server and EVA is log g ed into the fabric.
3. Select one of the following utilities to check the SAN Fibre Channel switch:
•HBAnywhere(Emulex)
•SanSu
rfer (QLogic)
4. Clear
the browser ca che as follows.
a. On the General tab under Temporary I nternet files, click Settings.
b. Click Every visit to the page under Check for newer versions of stored pages.
c. On the G eneral tab, under Temporary Internet files:
i. Clic
k Delete Cookies.
ii. Click Delete Files.
d. On the General Tab, under History, click Clear History.
5. Ens
ure that HP Command View EVA is installed on the C:\ drive.
6. Ensure that the folders C:\Program Files\Compaq\SANworks\Element Manager for
StorageWorks HSV\HSV100xx or HSV110 exist.
Troubleshooting specific HP Command View EVA errors
This section describes specific Stora ge Management Appliance/HP Command View EVA errors:
• Viewisnotsetorviewlistisnull,page71
• HTTP status 404, not found or status 503, no service,page71
•
Unknown storage system, page 72
•
No storage systems found, page 73
70
Troubleshooting