HP StorageWorks Enterprise Virtual Array 3000/5000 updating product software guide (VCS 3.110) (5697-7959, February 2009)

5 Troubleshooting
This chapter provides troubleshooting information should you encounter any problems when updating the
system software. Each troubleshooting section is cross-referenced to the corresponding step in Upgrading
controller firmware where the problem is likely to occur.
Many of the common problems you may encounter are included. Contact your HP-authorize d support
representative for h elp if this information does not h elp your p roblem.
The following troubleshooting topics are covered:
•
“HP Command View EVA problems” on page 69
•
“Troubleshooting HP Command View EVA with the Storage Management Appliance (SMA)” on page 69
•
“Troubleshooting HP Command View EVA with a management server” on page 70
•
“Troubleshooting specific Command View EVA errors” on page 70
•“View is not set or view list is null”onpage71
•“HTTP status 404, not found or status 503, no service”onpage71
•
“Unknown storage system” on page 72
•
“No storage systems found” on page 73
•
“Solving security cr edentials configuration problems” on page 73
•
“Solving problems selecting a storage system (Step 2)”onpage74
• “Solving problems disabling HP Continuous Access EVA DR group failsafe mode (Step 3)” on page 75
• “Solving problems downloading the system software file (Step 6)”onpage75
•
“Invalid firmware image file (Status code 21006)” on page 76
•
“Bad image header (Status code 65)” on page 76
•
“Solving problems if the storage system does not come back online (Step 10)” on page 76
• “Solving problems with multiple resyncs (Step 10 )”onpage77
Solving HP Command V i ew EVA problems (Step 1)
There are a number of issues that m ay impact the operation of HP Command View EVA and its ability to
commun
icate with the storage system.
GeneralHPCommandViewEVAtroubleshootingtips
Use the following checklist to determine if there are problems with H P Command View EVA:
• Has an HBA failed?
• Has an EVA controller failed?
• Have you set or reset the password?
Trou
bleshooting HP Command View EVA with the Storage M anagement
Appliance (SMA)
Use the following steps to isolate problems that may occur when using HP Command View EVA with an
SMA:
1. Che
ck the HP StorageWorks EVA software compatibility reference to ensure that the version of HP
Command View EVA you are using is compatible with the VCS version. For complete details on EVA
software compatibility, see the “EVA software version compa tibility” table in the HP StorageWorks
HP StorageWorks Enterprise Virtual Array 3000/5000 updating product software guide (VCS 3.110)
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