HP StorageWorks 3000/5000 Enterprise Virtual Array updating product software guide (VCS 3.110) (5697-8108, March 2009)

Troubleshooting HP Command View EVA with a management server
Use the following steps to isolate problems that may occur when using HP Command View EVA with
a management server:
1. Check the HP StorageWorks EVA software compatibility reference to ensure that the version of
HP Command View EVA you are using is compatible with the VCS version. For complete details
on EVA software compatibility, refer to the EVA software version compatibility table in the HP
StorageWorks EVA software compatibility reference. See “Required documentation” on page
13 for the link to this document.
2. Ensure that the server and EVA is logged into the fabric.
3. Select one of the following utilities to check the SAN Fibre Channel switch:
• HBAnywhere (Emulex)
• SanSurfer (QLogic)
4. Clear the browser cache as follows.
a. On the General tab under Temporary Internet files, click Settings.
b. Click Every visit to the page under Check for newer versions of stored pages.
c. On the General tab, under Temporary Internet files:
i. Click Delete Cookies.
ii. Click Delete Files.
d. On the General Tab, under History, click Clear History.
5. Ensure that HP Command View EVA is installed on the C:\ drive.
6. Ensure that the folders C:\Program Files\Compaq\SANworks\Element Manager for
StorageWorks HSV\HSV100xx or HSV110 exist.
Troubleshooting specific HP Command View EVA errors
This section describes specific Storage Management Appliance/HP Command View EVA errors:
• View is not set or view list is null, page 58
• HTTP status 404, not found or status 503, no service, page 59
• Unknown storage system, page 60
• No storage systems found, page 60
View is not set or view list is null
Symptom
The HP Command View EVA content pane shows an Operation Failed message with
Details:View Is Not SetorView List Is Null.
Cause
HP Command View EVA cannot build the view of the storage system.
Troubleshooting58