HP StorageWorks Hardware Providers VDS/VSS Installation Guide (T1634-96097, December 2010)

Troubleshooting the HP hardware providers (EVA only)

Command View EVA authentication failure

Smart Start v7.2 may cause login failures for applications such as the HP EVA hardware providers

using the Command View EVA API. This issue occurs when a server is built using the new SS v7.2

CD and then Command View EVA software is installed.

To resolve this issue, reset the HP Command View EVA API password. This password enables any

application that uses the HP Command View EVA API to authenticate properly. Only a system

administrator can run this utility.

To enable the HP Command View EVA API, follow these steps:

1. Execute the following command to change the password:

c:\Program Files\Hewlett-Packard\SANworks\Element Manager for

StorageWorks HSV\Bin\elmsetup.exe -pA:administrator -f

where “administrator” equals the password for the HP Command View EVA API Administrator

account. You can use any password you wish in place of administrator.

2. In the Services window restart the HP Command View EVA service.

Applications such as the HP EVA hardware providers that use the Command View EVA API should

now be able to log in to the API correctly. The new password is for the HP Command View EVA

API login only. The Command View EVA GUI login remains unchanged.

Cannot create Vraid6 LUNs

To create Vraid6 LUNs:

• The HP StorageWorks Command View EVA firmware version must be 9500000 or later.

• The HP StorageWorks Command View EVA version must be 9.0 or later.

• At least one enhanced disk group must be selected, and the Prefer vraid6 parity type check box

must be selected. For more information, see “Using the HP EVA VDS configuration util-

ity” on page 15.

Troubleshooting the HP hardware providers (P9000 only)

Event log messages

The following table lists hardware provider event log messages.

DescriptionModuleSeverityMessage

Failed to find a port on XP disk array with serial

number AAA in which host group: BBB resides.

HP P9000 Hardware Provider will not be able to

proceed in the shadow copy creation process.

For additional details please see log file:

hpxpvssprv.log.

hpxpvssprvError1500

Troubleshooting the HP hardware providers58