HP Tape Drives and Libraries Customer Presentation - January 2011

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Why HP services?
HP Services is a big player in the IT Services market – 4th largest services provider
HP Services: "People applying technology to optimize business outcomes"
HP Services delivers an integrated, streamlined portfolio to customers
• Scale: Big and Growing, Player
− Global presence, local presence and relatively consistent
worldwide support, over 69,000 service professionals in
170 countries throughout the world
− Over 5000 Storage specialist and 4500 Cisco specialists
− World’s largest team of Brocade-certified SAN support
engineers
− Over 6,000 LTIL/ITSM-certified professionals
− Over 145,000 partners, large "ecosystem" of loyal
value-added resellers (VARs) and system integrators
across the globe
• Depth: Mission Critical Infrastructure
− Established Mission Critical infrastructure delivering end-
to-end mission critical services
− HP Services is recognized as #1 in the world in mission-
critical infrastructure and open IT environment services
• Breadth: Multi-vendor Services
− Single point of contact for multi-vendor services across the
entire IT lifecycle
− Proven expertise in multi-vendor environments, coupled
with extensive multi-vendor support capabilities
• Reach: Strategic Partnership Base
− Expansive strategic service delivery, recent acquisitions
include: Knightsbridge, EYP Mission Critical Facilities
− Active strategic solutions partnering, most recently
Dot Hill, Qlogic
− Existing infrastructure of strategic global partnerships with
market leading technology companies: Brocade, McData,
Informix, Oracle, SAP, VERITAS, Legato, PolyServe,
Cisco
• Automation: Integrated Remote Management
− Proactive and reactive support for not just storage but the
total enterprise environment, HP Services Essentials
Remote Support Pack, designed to plug into HP SIM
− HP Instant Support Enterprise Edition (ISEE) features
24x7 remote and local monitoring
• Leadership: Standards Based Practices
− Commitment to Information Technology Infrastructure
Library (ITIL) practices in service delivery, recognized
leader in ITSM
− Specialties addressing standard based information
management, business intelligence, BPO, ILM, data
classification and file virtualization