HP Tape Drives and Libraries Customer Presentation - January 2011

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Available HP Care Pack Services
HP Services (Continued) 1 yr 3 yr 4 yr 5 yr
HP Proactive Essentials 9x5, 10 SW Incidents n/a n/a n/a n/a
HP Proactive Essentials 9x5, 25 SW Incidents n/a n/a n/a n/a
HP Proactive Essentials 9x5 Unlimited n/a n/a n/a n/a
HP Proactive Essentials 24x7, 25 SW
Incidents
n/a n/a n/a n/a
HP Proactive Essentials 24x7, 50 SW
Incidents
n/a n/a n/a n/a
HP Proactive Essentials 24x7 Unlimited n/a n/a n/a n/a
HP Proactive 24 Service E E E E
HP Critical Service E E E E
{Add additional applicable availability services here}
Key:
E – Enterprise Service Offering C – Commercial Service Offering