HP Tape Drives and Libraries Customer Presentation - January 2011

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Recommended Care Pack Services
• Care Pack (Up Front Customer Payment)
− Hardware offerings – choose from below
• Basic Installation and I&S
• 1/3/4/5 Year Offerings: customize as appropriate
− Unit exchange, next day
− On-site, next day
− On-site, 4hr, 13x5
− On-site, 4hr, 24x7
− On-site, 6hr CTR, 24x7
− Proactive Support Offerings –
• Proactive24, Critical Service
− Installation and Startup – Tape Library Installation and Start-up Service for
SAN Deployment
•
Contractual (Monthly Customer Payment)
− Hardware Support On-site
− Additional Uplift Offerings (1 year or 3 year):
• Proactive24
• Critical Service