HP Tape Drives and Libraries Customer Presentation - January 2011

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HP StorageWorks Tape Family Warranties
Product Warranty Notes
HP LTO Ultrium Tape Drives 3-year, next-day, parts
exchange, limited warranty
Plus 9x5 phone support for
the duration of the warranty
HP 1/8 G2 Tape Autoloaders 3-year, next-day, parts
exchange, limited warranty
HP MSL Tape Libraries 1-year, next business day
response, on-site
The tape library cartridges,
terminators, external cables,
drives, magazines,
controller board and power
supplies are mandatory
customer self repair parts.
HP Enterprise Class Tape
Libraries
1-year, next business day
response, on-site
HP software delivered with
tape family products
1-year 9x5 phone support.
HP warrants only that the Software media will be free of
physical defects for a period of ninety (90) days from
delivery
HP Tape Media Limited lifetime warranty