HP StorageWorks Enterprise Modular Library E-Series User Guide (AH876-96001, September 2007)

Problem
Corrective action
The library or tape drives are
not d etected by the Interface
Manager card or Command View
TL software.
• Check cable connections.
• Check the cabling. Make sure that all radial bends a re greater
than 5 cm (2 inches) in diameter.
• Make sure that the tape drives and librar y are powered on and
can be seen by the OCP and hosts.
• Check that the FAULT LED on the tape drives are off.
• Check the log files for network problems.
• Make sure that the interface controllers are powered on and ready.
During initialization, the library
robot stops moving and the OCP
status bar is red.
• Use Command View TL or L&TT to generate a support ticket and
check the event log.
• Check the last entry in the critical error log on the O CP. Use the
followi
ng errors as examples in correcting the problem:
0100: M o
dule # does not have RLP(2)
• Check po
wer to the module number. Refer to the checks listed
previo
usly under “The library does not power on.”
5501: F
ailed target calibration for MRC: X, X, X
• Make su
re that nothing is obstructing the bar co de reader.
• Make su
re that the magazine is i nstalled and seated p roperly.
• Check
for defective magazine target markings.
0000: End of Text
Open the library door and check the picker for a tape cartridge. If so,
remove the tape cartridge and place it i nto an empt y slot. Close the
library door to start an inventory.
Opcode: 0514 (Robot needs to be reset)
The library can fail to initialize if a tape is located on t he floor. If
unable to use Command View TL or Telnet, disconnect the network
connection and reconnect.
One or more tape drives fail during
startup.
• Check power supply indicator for power to the tape drive.
• Check that the tape drive is properly cabled and ready.
• Check the link indicators on the interface controllers for a valid link
to the tape drives.
• Check whether the FAULT indicator is lit on the back of the tape
drive. If so, diagnose the problem.
• Makesurethetapedrivehastheappropriatefirmware.
The OCP disp lays a yellow warning
and the Status > Health Summary >
Interface Manager screen indicates
the Interface Manager card is
initializing.
• Check cable connections.
• Check Interface Manager card a nd interface controller
configurations.
• If problem persists:
• Reset the interface controller.
• Power cycle the library.
• Reset the default configuration on the interface controller.
70
Maintaining the librar y