HP StorageWorks Enterprise Modular Library E-Series user guide (AH876-96001, October 2007)

Symptom
Possibl e cause Solution
Command View TL server
does not detect the
Interface Manager card
(cont.).
Incorrect IP address
Make sure that the correct IP address of the Interface
Manager card is entered in Command View TL.
• See the HP StorageWorks Interface Manager and
Command View TL user guide for information on
using CLI comm ands to make sure that the network
IP address is correct.
• Configure Command View TL with the c orrect
IP address. See the HP StorageWorks Interface
Manager and Command View TL user guide
for information on adding a library or visit
h
ttp://www.hp.com/support/cvtl.
• See the HP StorageWorks Interface Manager and
Command View TL user guide for information about
adding the library to Command View TL.
Bad netw
ork
connec
tion
• Make sure that the Interface Manager card i s
properl
y connected to the interface controllers and
that the
cables a re good.
• Use LED
stotroubleshootEthernetcabling(“HP
StorageWorks Interface Manager card”onpage56
and Table 27 on page 77).
Interface Manager card
does not detect one or
more interface controllers.
Defective Interface
Manager card or
interface controller
•
Observe status and link LEDs (“HP StorageWorks
Interface Manager card”onpage56). Replace
defective card or c ontroller.
Timing issue
s
• Reset the co
rresponding interface controller.
Interface Manager card
does not detect tape drives
or library.
Tape drive not
powered on or in
ready state
•
Makesurethetapedriveisnotpoweredoff.
•
Troubleshoot the tape drive.
Interface Manager card
unresponsive, with link
activity light stuck on or
off .
Possible ESD failure
Reboot the library.
Message on OCP Status
>HealthSummary>
Interface Manager screen
shows warning that
Interface Manager card is
initializing.
Improper settings
RestoresystemdefaultsusingCLI.
Enterprise Modular Library E-Series
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