HP StorageWorks Enterprise Modular Library E-Series user guide (AH876-96001, October 2007)

Robotics proble
ms
Table 23 Roboti
cs problems
Problem
Corrective action
Therobotdoesnotmoveatpower
on.
• Make sure that all internal shipping restraints have been removed.
• Check that the library c enter door is closed.
• Review latest error messages in the critical and warning event logs
to help decipher the message and determine th e cause.
The picker partially grips a tape
cartridge.
• On the OCP,
enter the O p erations > M edia Operations > Move
Tape comma
nd to move the tape cartridge from the picker to a n
empty slot
.
• Review la
test error messages in the critical and warning event logs
to help de
cipher the message and determine the cause.
• Power cyc
le the library.
The bar code reader fails.
• Use the OCP to open the center door and:
• Make sure that nothing obstructs the reader.
• Make sure that nothing is obstructing the robot.
• Make sure that all tape cartridges are fully inserted into the
storage slots and no tapes are lying on the library floor.
• If bar code labels are required, check that approved labels are
being used and are correctly applied.
• Close the center door to recalibrate the library.
The robot times out or hangs.
• Make sure that nothing obstructs the robot.
• Retry the operation.
• Power cycle the library to recalibrate.
• Review latest error messages in the critical and warning event logs
to help decipher the message and determine th e cause.
The robot fails during an operation.
• Review latest error messages in the critical and warning event logs
to help decipher the message and determine th e cause.
The robot drops a tape cartridge.
• Use the OCP to open the center door. Retrieve the tape cartridge,
orient it properly, and place the tape cartridge in an empty storage
bin. (Do not try to p lace the tape cartridge in the picker.)
• Close the doors to perform an inventory.
72
Maintaining the librar y