HP EliteBook Revolve 810 G2 Maintenance and Service Guide
© Copyright 2013 Hewlett-Packard Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. This guide describes features that are common to most models. Some features may not be available on your computer.
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iv Important Notice about Customer Self-Repair Parts
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
vi Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 4 Display ................................................................................................................................... 5 Right side .....................................................................................
WLAN module ........................................................................................................ 34 Solid-state drive ...................................................................................................... 35 Memory module ...................................................................................................... 37 6 Removal and replacement procedures for Authorized Service Provider parts .................. 39 Component replacement procedures ..................
Starting Computer Setup .......................................................................................... 72 Navigating and selecting in Computer Setup .............................................................. 72 Restoring factory settings in Computer Setup ............................................................... 73 Updating the BIOS .................................................................................................. 73 Determining the BIOS version ........................
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1 Product description Category Description Product Name HP EliteBook Revolve 810 G2 Processors ● Intel® Dual Core® i7-4600U 2.1-GHz processor (turbo up to 3.3-GHz), 1600-MHz FSB, 4-MB L3 cache, 15 W ● Intel Dual Core i5-4200U 1.6-GHz processor (turbo up to 2.6-GHz), 1600-MHz FSB, 3MB L3 cache, 15 W ● Intel Dual Core i5-4300U 1.9-GHz processor (turbo up to 2.90-GHz), 1600-MHz FSB, 3-MB L3 cache, 15 W ● Intel Dual Core i3-4010U 1.
Category Description Wireless Integrated wireless personal area network (WPAN) option supported only through combination module Two WLAN antennas built into display assembly Integrated wireless local area network (WLAN) options by way of wireless module Support for the following WLAN modules: ● Intel Dual Band Wireless-AC 7260 802.11 ac (2x2) WiFi + BT 4.0 combo ● Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo ● Intel Dual Band Wireless-N 7260NB 802.
Category Description Keyboard/pointing devices Full-size, backlit, spill-reistant keyboard with DuraKeys and active pen Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default Taps enabled by default Support for ClickPad with image sensor, scroll, pinch, zoom, rotate, and 3-finger flick) Multitouch gestures enabled Power requirements Support for 65-W HP Smart AC adapter (RC, V, EM, 3-wire) and 45-W HP Smart AC adapter (RC, V, non-PFC, 3-wire) Power cord is configura
2 4 External component identification Chapter 2 External component identification
CAUTION: To prevent damage to the display hinges, when in notebook configuration, do not rotate the display counterclockwise, and do not force the rotating action. To change your notebook to a tablet 1. Rotate the display clockwise 180 degrees until the display faces backwards. 2. Lower the display over the keyboard. To change the tablet back into a notebook, reverse these steps.
Component Description (6) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. (7) Windows Home button Returns you to the Start screen. *The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Component Description (8) Audio-out (headphone) jack/Audioin (microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. .
Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad zone Moves the pointer and selects or activates items on the screen. (3) Left TouchPad button Functions like the left button on an external mouse. (4) Right TouchPad button Functions like the right button on an external mouse. Lights NOTE: Your computer may look slightly different from the illustration in this section.
Component (3) (4) Description Microphone mute light Wireless light ● Amber: microphone sound is off. ● Off: Microphone is on. ● On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.. NOTE: On some models, the wireless light is amber when all wireless devices are off. (5) Num lock light On: Num lock is on. (6) TouchPad light ● On: The TouchPad is off.. ● Off: The TouchPad is on.
Component (5) Description Embedded numeric keypad When the keypad is turned on, it can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. (6) 10 Windows application key Chapter 2 External component identification Displays options for a selected object.
Bottom NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description Service door Gives access to the hard drive, the wireless LAN module slot, the WWAN module slot (select models only), and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
Rear NOTE: Your computer may look slightly different from the illustration in this section. Component (1) Description RJ-45 (network) jack Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. (2) USB 3.0 ports (1) Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.
3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers. See Bottom on page 11 for battery removal instructions. Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
Computer major components 14 Chapter 3 Illustrated parts catalog
Item Component Spare part number (1) Display assembly, 11.
Item 16 Component Spare part number For use in Taiwan 716747-AB1 For use in Thailand 716747-281 For use in Turkey 716747-141 For use in the United Kingdom and Singapore 716747-031 For use in the United States 716747-001 (4) Base enclosure 753721-001 (5) System board (includes processor and replacement thermal material): Equipped with an Intel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo up to 3.
Item Component Spare part number (9) Power Button board (includes cable) 753718-001 (10) Speaker Kit (includes left and right speakers and cables) 753719-001 (11) NFC board (includes cable) 753717-001 (12) Memory module (PC3L, 12800, 1600-MHz): (13) (14) (15) (16) (17) 8-GB 693374-001 4-GB 691740-001 Solid-state drive: 256-GB 753729-001 128-GB 753728-001 180-GB 753730-001 WWAN module: HP lt4112 LTE/HSPA+ Mobile Broadband Module (Europe and Asia Pacific) 704030-001 HP lt4111 LT
Component Spare part number For use in Brazil 490371-202 For use in Denmark 490371-081 For use in Europe 490371-021 For use in Israel 490371-BB1 For use in Italy 490371-061 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic China 490371-AA1 For use in South Korea 490371-AD1 For use in Switzerland 490371-111 For use in Taiwan 490371-AB1 For use in Thailand 490371-201 For use in the United Kingdom and Singapore 490371-031 For use in Sou
Spare part number Description 490371-AB1 Power cord for use in Taiwan (3-pin, black, 1.83-m) 490371-AD1 Power cord for use in South Korea (3-pin, black, 1.83-m) 490371-AR1 Power cord for use in South Africa (3-pin, black, 1.83-m) 490371-BB1 Power cord for use in Israel (3-pin, black, 1.83-m) 490371-D01 Power cord for use in Argentina (3-pin, black, 1.83-m) 490371-D61 Power cord for use in India (3-pin, black, 1.
20 Spare part number Description 716747-271 Keyboard with backlight for use in Romania (includes backlight cable and keyboard cable) 716747-281 Keyboard with backlight for use in Thailand (includes backlight cable and keyboard cable) 716747-291 Keyboard with backlight for use in Japan (includes backlight cable and keyboard cable) 716747-A41 Keyboard with backlight for use in Belgium (includes backlight cable and keyboard cable) 716747-AB1 Keyboard with backlight for use in Taiwan (includes backl
Spare part number Description 753720-001 11.6-in, AntiGlare (1366×768), HD, UWVA display assembly (includes display hinge, microphones, webcamera, and Windows button) 753721-001 Base enclosure (includes battery release latch, NFC board antenna cable, power connector cover, and RJ-45 jack cover) 753723-001 System board equipped with anIntel Dual Core i3-4010U 1.
4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables.
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
Battery Description Spare part number 6 cell, 44-Wh, 1.98-Ah, Li-ion battery 698943-001 Before disassembling the computer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: 1.
3. Pivot the battery downwards (2) until it is seated. The battery release latch automatically locks the battery into place.
Service door Description Spare part number Service door (includes 4 captive retention screws and 2 rubber feet) 753713-001 Before removing the service door, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
8. Lift the front edge of the service door (2) until the cover detaches from the computer, and then remove the service door (3) from the computer. Reverse this procedure to install the service door.
WWAN module Description Spare part number HP lt4112 LTE/HSPA+ Mobile Broadband Module (Europe and Asia Pacific) 704030-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module (for use in the United States and Canada) 740011-001 HP hs3110 HSPA+ Mobile Broadband 753650-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.
WLAN module Description Spare part number Intel Dual Band Wireless-AC 7260 802.11 ac (2x2) WiFi + BT 4.0 combo 710663-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.0 combo 717379-001 Intel Dual Band Wireless-N 7260NB 802.11 a/b/g/n (2x2) WiFi 717380-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n (2x2) WiFi + BT 4.
4. Remove the WLAN module (3) by pulling the module away from the connection at an angle. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
Description Spare part number 128-GB 753728-001 180-GB 753730-001 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 28). 5.
2. Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Memory module Description Spare part number 4 GB memory module (PC3, 12800, 1600-MHz) 691740-001 8 GB memory module PC3L 12800 1600Mhz Shared 693374-001 Before removing a memory module, follow these steps: 1. Turn off the computer.
4. Remove the battery (see Battery on page 28). 5. Remove the service door (see Service door on page 30). Remove the memory module: NOTE: Note the location of the memory module. If you are replacing it, install the new memory module in the same slot. 1. Spread the two retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) 2. Remove the memory module (2) by pulling it away from the slot at a 45 degree angle.
6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Bottom on page 11 for details.
NFC board Description Spare part number NFC board (includes NFC board cable) 753717-001 Before removing the NFC board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 28). 5.
Keyboard NOTE: The keyboard spare part kit includes a backlight cable, keyboard, and keyboard cable.
Remove the keyboard: 42 1. Loosen the 2 captive screws that secure the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer. 4. Insert a screw driver or similar thin tool into the keyboard release hole near the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you.
6. Open the computer. 7. Lift the rear edge of the keyboard, and then swing the keyboard up and forward until it rests upside down on the palm rest. 8. Release the ZIF connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board. 9. Release the ZIF connector (3) to which the keyboard cable is attached, and then disconnect the keyboard cable (4) from the system board.
10. Remove the keyboard (5). Reverse this procedure to install the keyboard.
Top cover Description Spare part number Top cover with TouchPad (includes battery release latch, NFC board antenna cable, power connector cover, and RJ-45 jack cover) 753715-001 Before removing the Top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
46 5. Release the tape (2) and (3) that secures the WWAN antenna cables and the WLAN antenna cables. 6. Remove the five Torx T8M2.0×5.65 screws (1) and the Torx T8M2.0×2.5 screw (2) that secure the Top cover to the computer.
7. Remove the Top cover. Reverse this procedure to install the Top cover.
Speakers Description Spare part number Front speakers (includes left and right speakers, cables, and 4 rubber isolators) 753719-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the speakers (4). Reverse this procedure to install the speakers.
Power Button board Description Spare part number Power Button board (includes cable) 753718-001 Before removing the button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
6. Detach the button board (1) from the top cover. (The button board cable is attached to the the top cover with double-sided tape.) 7. Remove the Phillips M2.0×3.0 screw (2) that secures the button board to the top cover. 8. Remove the button board (3). Reverse this procedure to install the button board. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 716742-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer.
2. Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the system board with double-sided tape.) 3. Remove the RTC battery. Reverse this procedure to install the RTC battery.
Fan/heat sink assembly Description Spare part number Fan/heat sink assembly (includes replacement thermal material) 753716-001 Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the processor each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly and system board spare part kits. Thermal paste is used on the processor (1) and the section of the fan/heat sink assembly (2) that services it. Reverse this procedure to install the fan/heat sink assembly.
System board Description Spare part number Equipped with an Intel Dual Core iIntel Dual Core i7-4600U 2.1-GHz processor (turbo up to 3.3GHz), 1600-MHz FSB, 4- MB L3 cache, 15 W, and the Standard operating system 753726-001 Equipped with an Intel Dual Core i7-3687U 2.10-GHz (turbo up to 3.30-GHz), 1600-MHz FSB, 4.00-MB L3 cache, 17 W, and the Windows 8.1 Standard operating system 753726-501 Equipped with an Intel Dual Core Intel Dual Core i7-4600U 2.1-GHz processor (turbo up to 3.
f. Top cover (see Top cover on page 45) g. Right speaker (see Speakers on page 48) h. Fan/heat sink assembly (see Fan/heat sink assembly on page 53) NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ● Memory module (see Memory module on page 37) ● RTC battery (see RTC battery on page 51) Remove the system board: 56 1. Turn the computer right side up, with the front toward you.
6. Remove the system board (3). Reverse this procedure to install the system board.
Hinge cover Description Spare part number Hinge cover (includes hinge cap, WWAN antenna cables and transceivers, and WWAN antenna shield) 753714-001 Before removing the hinge cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Remove the six Phillips M2.0×2.5 screws (3) that secure the hinge cover to the top cover. 3. Turn the computer right side up, with the front toward you. 4. Open the computer. 5. Rotate the display assembly (1) clockwise until it is perpendicular to the computer body. 6. Detach the left (2) and right edges of the hinge cover from the computer. 7. Remove the hinge cover (3) by sliding it away from the computer. 8. Remove the hinge cap (4).
Display assembly Description Spare part number Display Hinge up 11.6 HD AG UWVA 753720-001 Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
2. Slide the display assembly (2) away from the top cover and remove it. Reverse this procedure to install the display assembly.
7 Backup and recovery Windows 8.1 To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer.
Using the Windows recovery tools To recover information you previously backed up, see Windows Help and Support for steps on restoring files and folders. To recover your information using Automatic Repair, follow these steps: CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed.
4. Press f11 while the “Press for recovery” message is displayed on the screen. 5. Follow the on-screen instructions. Using Windows operating system media (purchased separately) To order a Windows operating system DVD, contact support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. .
Using Windows Refresh or Windows Reset When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. The Windows Reset option allows you to perform detailed reformatting of your computer, or remove personal information before you give away or recycle your computer. For more information on these features, see Windows Help and Support.
Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps. This section provides information about the following processes: ● Creating recovery media and backups ● Restoring and recovering your system Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1.
select drivers and applications if the hard drive becomes corrupted. HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications. Creating recovery media NOTE: The Windows 7 operating system DVD can be created only once.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and Support. To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1.
Using the Windows recovery tools Using the Windows recovery tools, you can: ● Recover individual files ● Restore the computer to a previous system restore point ● Recover information using recovery tools NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics in Help and Support. To access Help and Support, select Start > Help and Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer.
Using f11 recovery tools (select models only) CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1.
6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD and then insert the Driver Recovery DVD. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
8 Computer Setup (BIOS) and Advanced System Diagnostics Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup.
To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ● To save your changes and exit Computer Setup menus: Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Computer Setup. 1. Start Computer Setup. 2. Use a pointing device or the arrow keys to select File > System Information. 3.
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
9 Windows 7 - Using Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.
the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components. To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc, and then press f2. The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in the following order: a.
10 Specifications Computer specifications Metric U.S. Width 28.5 cm 11.22 in Depth 21.2 cm 8.35 in Height 2.22 cm 0.87 in Weight (equipped with 4096-MB memory module, solidstate drive, 6-cell battery, and WLAN module) 1.40 kg 3.09 lbs Dimensions Input power Operating voltage and current 18.5 Vdc @ 3.5 A – 65 W 19.5 Vdc @ 3.33 A – 65 W 19.5 Vdc @ 4.74 A – 90 W 19.5 Vdc @ 4.82 A – 90 W 19.5Vdc @ 2.
11.6-inch UWVA display specifications Metric U.S. Height 14.50 cm 5.71 in Width 25.70 cm 10.12 in Diagonal 29.40 cm 11.58 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 400 nits (typical) Dimensions Pixel resolution 80 Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED backlit Character display 80 × 25 Total power consumption 3.
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
82 Country/region Accredited agency Applicable note number The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2.
12 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 12 AC adapter, spare part numbers 17, 19 ambient light sensor 5 antenna, location 5 audio, product description 1 audio-in jack 7 audio-out jack 7 keys 9 left-side 7 lights 8 rear 12 right-side 6 TouchPad 7 computer major components 14 specifications 79 B Backup and Restore 68 backups creating 67 base enclosure, spare part number 16 battery removal 28 spare part number 17, 19, 28 battery bay 11 battery bay cover release latch 11 BIOS determining version 76 downloading an update 77
memory module product description removal 37 spare part numbers 37 microphone location 5 product description microphone jack 7 microphone mute light miscellaneous part 17 model name 1 mute light 8 1 17, 19, 1 9 N network jack 12 NFC antenna 11 NFC board removal 40 spare part number 17, 20, 40 num lock light 9 numeric keypad 10 O operating system, product description 3 P Plastics/Rubber Kit, spare part number 17, 19 pointing device, product description 3 ports DisplayPort 12 docking 7 product description
Windows 7 operating system media creating 66 Windows 8 operating system DVD 64 Windows application key 10 Windows button 9 Windows Home button 6 wireless antenna, location 5 wireless light 9 wireless, product description 2 WLAN spare part numbers 19, 20 WLAN module removal 34 spare part numbers 17, 34 WWAN spare part numbers 19, 20 WWAN module removal 32 spare part numbers 17, 32 86 Index
