HP ProLiant Storage Server User Guide (440584-003, September 2007)

Maintenance and
service documentation
For specific documentation for the maintenance and servicing of HP ProLiant Storage Servers, see the HP
ProLiant <model> Server Maintenance and Service Guide for your storage server model. This docu ment
can be obtained at h
ttp://www.hp.com/support/manuals. Under the servers section, select ProLiant
and tc series servers, and then select your product.
Maintenance updates
Regular updates to the storage server are supplied on the HP ProLiant Storage Server Service Release
DVD.TheServiceReleaseDVDcanbeobtainedath
ttp://www.software.hp.com.
Individual updates for each product are available for download from the HP Support web site at
h
ttp://www.hp.com/go/support.
System updates
S ystem updates to the hardware (BIOS, firmware, drivers), critical updates, a nd hotfixes for the o perating
system and other related software updates are bun dled on the Ser vice Release DVD.
NOTE:
For recomme
ndations, instructions, and documentation to help manage the software update, hotfix, and
security pa
tches process on storage servers, see Microsoft Software Updates on HP ProLiant Storage
Servers at
h
ttp://h18006.www1.hp.com/ storage/storageservers.htm.
Firmware updates
Firmware is software that is stored in Read-Only M emory (ROM) . Firmware is responsible for the behavior
of the system when it is first switched on and for passing control of the server to the operating system.
When referring to the firmware on the system board of the server, it is called the System ROM or the
BIOS. When referring to the firmware on another piece of ha rdwa re configured in the server, it is called
Option ROM. ProLiant servers have hard drives, Smart Array Controllers, Remote Insight Lights-Out
Edition (RILOE), Remote Insight Lights-Out Edition II (RILOE II) and Integrated Lights-Out op tions that
have firmware that can be updated.
It is important to update the firmware (also called “flashing the ROM”) as part of regular server
maintenance. In addition, checking for specific firmware updates in between regular updates helps to
keep the server performing o ptim ally. H P rec om m ends checking for a firmware update before sending a
part back to HP for replacement.
Certificate of Authenticity
The Certificate of Authenticity (COA) label is used to:
• Upgrade the factory-installed operating system using the Microsoft Upgrade program for license
validatio n.
• Reinstall the operating system because of a failure that has permanently disabled it.
The COA label location varies by server model. On rack-mounted server models, the COA label is
located either on the front section of the right panel or on the right front c orner of the top panel. On
tower models, the COA label is located toward the rear of the top panel of the server.
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Troubleshooting, servicing, and maintenance