HP ProLiant Storage Server User Guide (440584-003, September 2007)

9 Troubl eshooting, servicing, and
ma in tenance
Troubleshooting the storage server
The “Support and troubleshooting” task at the HP Support & Drivers web site (http://www.hp.com/go/
support) can be used to troubleshoot problems with the storage server. After entering the storage ser ver
name and designation (for example, ML310 storage server) or component information (for example,
Array Configuration Utility), use the following links for troubleshooting information:
• Downloaddriversandsoftware—Thisareaprovidesdriversandsoftwareforyouroperating
system.
• Troubleshoot a problem—This area provides a listing of customer notices, advisories, and bulletins
applicable for the product or component.
• Manuals—This area provides the latest user documentation applicable to the product or
component. User guides can be a useful source for troubleshooting information. For most
storage server hardware platforms, the following ProLiant server manuals may be useful for
troubleshooting assistance:
• HP ProLiant <model> Server User G uide or HP ProLiant <model> Server Maintenance and
Service Guide (where <model> is the product m odel of the storage server, such as M L3 1 0).
These guides contain specific troubleshooting info rmation for the server. The guides are
available by selecting the applicable ProLiant Ser ver series model, then the Manuals (guides,
supplements, addendums, etc.) link.
For example, instead of using “ML310 storage server,” enter “ML310 server” for the product
to search, then select the “H P ProLiant ML310 Server series” link, then the Manuals (guides,
supplements, addendums, etc.) link to locate the guide.
• HP ProLiant Ser vers Troubleshooting G uid e
The guide provides common procedures and solutions for many levels of troubleshooting with
a P roLiant server. The guide is available at h
ttp://h20000.www2.hp.com/bc/docs/support/
SupportManual/c00300504/c00300504.pdf.
IMPORTANT:
Not all troubleshooting p rocedures found in ProLiant server guides may apply to the ProLiant Storage
Server. I f necessary, check with your HP Support representative for further assistance.
For software related components and issues, online help or user guide documentation may offer
troubleshooting assistance. The release notes for the storage server product line is updated frequently.
The document c ontains issues and workarounds to a number of categories for the storage servers.
Known issues and workarounds for the storage server products and the service release are addressed in
release notes. To view the latest release notes, go to h
ttp://www.hp.com/support/manuals. Under the
storage section, click NAS and then select your product.
Maintenance and service
HP provides specific documentation for maintaining and servicing your storage server and offers a
customer self-repair program.
HP ProLiant Storage Server 121