Server Management Ver. 2.01 User Manual

Frequently Asked Questions
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12. Does SMS support WMI management? How?
Yes, it does. You can use the standard interfaces of Microsoft WMI SDK. The name space is
iesc_sms. You can use WMI CIM Studio of the WMI SDK to connect and see.
13. Why can’t I log in SMS?
If you can not log in SMS, maybe it is caused by the account restrictions. Please check the OS
security policy and the account properties.
14. Why can't I receive mails from SMS?
Please make sure that the mail server supports SMTP and/or ESMTP. For ESMTP, you need
to input the account name and password in Configuration > SMS Configuration; For SMTP,
you can not input them.
Then you can test the mail server with the Mail Testing function. If it still fails, please contact
the administrator to confirm whether the port number of the mail server is 25.
15. How to show the animation in SMS?
For Windows family except Windows 2003, the animation in the web pages will be played by
default. But for Windows 2003, this function is not enabled by default and you need to enable
it manually:
In IE, select Tools>Internet Options. Click the Advance tab name. In the Media options,
select "Play the animation in web pages". Click OK.
16. Why does not the Linux Console Redirect help information pop up when I click on the
Help button,?
The help of Linux Console Redirect can not be used when Mozilla is not installed in the
default folder. To resolve it, run: #/usr/sbin/csrdplugin [path of mozilla]. The path name of
Mozilla can only consist of letters, numbers, "-", "_" and ".".
17. The software fonts are too small in Mozilla. How to solve it?
To enlarge the software fonts, click the View menu of Mozilla, select the Text Zoom
command, and from the sub-menu select a suitable value.
18. How can I get the user name and password to logon SOL?
You need to know the BMC administrators account of the remote server which you want to
logon SOL. You can get these accounts' information from SMS > Account panel.